@SS123456x
Saynotogn?
I can't locate this. Do you mean the say no to 0870 site, or something else? Alternative numbers that manage to negate/avoid the shoved-down-the-non-applicable-options-menu are always v useful to have! I trawled the net last week looking for a different, working, number to no avail, so I would genuinely like to get hold of this 😊
Also, we had the engineers out yesterday, upgrading to Sky Q, and they said it was a recognised BT broadband issue due to an update, and that BT were working on fixing it "soon" ("Soon when? A couple of days? A couple of weeks? A couple of months?" "Oh, days.")
I'm not holding my breath.
They did the 8888 thing (they said they'd all had a letter about this from Sky, and that they'd been given a couple of workarounds to try, this being one), and now I'm getting even more issues with various programmes (e.g. on Peacock, Sky Atlantic) refusing to download at all - "Press [the red button] to upgrade your subscription," which is obviously not right as sub is correct, and these were channels and progs I was watching on our old HD+ box prior to the switch. I went back a bit later, and the upgrade message was replaced by a stalled or failed download, as before (I had one ep that downloaded 29% before failing - so hopeful and so frustrating!).
Curiously, after it finally managed to download one episode of a particular series, it's been auto-downloading and playing successive eps without these problems.
I've also noticed that (at least on our old HD+ box) if I download at off-peak times like midnight, the downloads were happening as usual, with the "Available to view" message popping up within a few secs. This would fit with it being a broadband problem. Maybe BT have oversubscribed for their available bandwidth in certain areas? - To clarify, we don't have a houseful of adolescents downloading stuff constantly, we aren't online on our own devices when I'm trying to download with Sky during the day, yet downloads are definitely working more normally at midnight or so, when our personal internet useage is about the same as it is during the day. It must therefore be connected to our neighbourhood's internet use.
Personally, I think that BT has done some sort of service update and this is clashing with Sky's architecture, in the same way that the iOS 13 upgrade a while ago clashed with practically every website out there until Apple sorted it out.
I don't care whose issue it is, I just want the services we pay for to provide what they say they'll do, without all this faffing around.
For what it's worth, it seems to me that no corporation ever takes ownership of their products' problems but blames it on someone/something else, so Sky will say it's BT, BT will say it's Sky, sigh.
SkyQ Download Failed Item Unavailable
