SkyQ Download Failed Item Unavailable

[IHSIAN]

@Bazzybear 

Go to Settings - Network Connection - Network Setup - Advanced Settings - change to 'Automatic'. This willl reset the DNS.

[Spuddyboy1]

We had an engineer come out, who told me it was a waste of time, as he couldn't fix it. It's a known issue. They are trying to fix the software. I spoke to Sky again after the engineer visit. When I asked about compensation,  or a refund of some kind, I was told that wasn't possible, as its a known issue, not an individual problem. Over a month now with no downloads available, especially over Christmas.  I've had no time off work all year. The one week I have to catch up on some great films and programs, and most of it is not available. I won't be renewing my contract with sky when it comes round again! What a disgrace!

[Jimbo1Cam]

I haven't had any problems for a number of days now and seem to be able to download things fine again. I've not changed the settings at any point. Fingers crossed it is now sorted, but not holding my breath. Sky has handled this very badly. They should have been open and up front about it.

[JaneyJ444]

Ours hasn't been working for over a month now and they swapped our box for a new one do we lost EVERYTHING. Pee'd off is an understatement. I refused to. Pay my subscription until it is rectied. No sign of any fix as yet thinking of cancelling. 

[IHSIAN]

Tried to download a film today - showed as 146% in download queue but did not appear in list of downloads. Deleted from queue whereupon two episodes of another program downloaded successfully. Deleted  film did not show in list of deletes - just disappeared. Still some bugs to be ironed out methinks!

[mike1944]

Similar to Jimbo's experience, (post 1668)  ever since I posted on page 108 post 1608 early on 31st Dec, I have had no problems at all with downloading neither of us had changed our settings, I wonder if some people still with problems changed their settings and this has created some other effect when they tried to put the original settings back. One difference I have seen is that when I first downloaded it went from 0% to 1% then back to 0% before downloading, all recording I have done since then it just goes to 0% downloaded for longer than it used to before it tells me the programme is ready to watch, then it loads and plays back OK. All programmes are Sky originated.

[grog+arson]

@mike1944 I don't think there is any commonality at all in the situation, I changed my DNS on the Q box and it worked, I reverted the change when the Sky employee said they had a fix and again, it worked, but as stated, things are a little slower.

Clearly this isn't a simple one fix for all situation, but I suppose it's positive that we are getting feedback from Sky and there seems to be some activity in the background.

Maybe for those that are still experiencing issues, there is some commonality in the setup of the environments?

[mike1944]

There must be some type of common denominator in all this. It is difficult to know exactly how many of Sky's subscribers have had this latest "fix" work for them and how many still have problems.

[Super+Anthony]

Mine is still not working properly. It works with some programs but not all

 I have emailed the senior team at Sky a few times

 As people have said in here, Sky have behaved very poorly with this and they need to me more around on here to tell us what is happening. It's terrible service and really not sure if I will sign a new contract because it feels that us as customers are being ignored

[grog+arson]

@Super+Anthony Is there any commonality between the things that are failing to download still?

[Super+Anthony]

Today for example and like the previous attempts,I have tried to download episodes of the worlds most scenic railway journeys. Some work but some don't. It's random

 When I last spoke to Sky, they told me it was a known issue, as explained in this helpful forum

 There is no sense in why one or two episodes works fine, yet another one or two don't

[mike1944]

I have just tried to download two of these programmes (s5 e5 and s5 e6) it is on C5 and not even a sky programme which appeared to be the channels giving a problem previously, it is downloading very slow, it has now started recording the second one I had waiting in the queue. Both appear to have recorded OK.

[Super+Anthony]

I tried to download all of them but not all worked

[Super+Anthony]

This time,5 worked but one didn't. A couple of weeks ago, all worked, but then the next day, only 3 worked. 
There is something wrong and Sky need to sort it 

 

[grog+arson]

I think people need to continue to post specific detail (channel, series, episode, time), of when issues are experienced, end then Sky can collate and hopefully come up with a proper fix?