SkyQ Download Failed Item Unavailable

[grog+arson]

@mike1944 A definite lack of joined up support, there was no definitive response from Sky, and it seems there was a massive waste of time (for customers) and money (for Sky and customers) by insisting on sending replacement Q boxes and engineers to customers.

[nattysalmon]

My mum got her money back for the Sky Q box / installation so if anyone was charged for a Sky Q box as a fix it's worth calling up for a refund!

[Super+Anthony]

Mine still doesn't work

 This is a joke 

I even responded directly to the Sky colleague who stated it's now working.

 Obviously it's not true

 This is simply not good enough and with no discounts or refunds, this is terrible service and am very disappointed

[LGUser]

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@Super+Anthony wrote:

Mine still doesn't work

 This is a joke 

I even responded directly to the Sky colleague who stated it's now working.

 Obviously it's not true

 This is simply not good enough and with no discounts or refunds, this is terrible service and am very disappointed

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I've escalated your post via the community chat. This link explains how it work.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite/ blue chat bubble. When the bubble appears you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox.

[caesarome]

Just to point out @Super+Anthony that it will be Sunday before you are contacted by the escalation team via the blue chat bubble.

[Super+Anthony]

Thank you very much

 I know I am having help with a very senior person at sky as well. I just wanted to make my point here as well and also to say it's still not working, even though they are saying it is

[grayuk]

Agreed, it is better but still not right.

I had 3 episodes fail last night of American rust, also I changed channel 'live'...it asked 'would you like to watch from the beginning?' I said yes....guess what? 'download failed'

So SKY you have failed once again!

This Problem is NOT 100% fixed.....get some proper engineers on the job!

[grog+arson]

Unfortunately, the manually updated DNS specific to your broadband provider (if its one of the bigger players), is also the fix for the 'connection to internet' issue on another discussion, where even though the Q box is showing connected to the router, it keeps blipping its internet connection every few seconds, so i may have to re-enable the manual DNS to fix both issues!

[Tvfan2000]

Managed to download 3 seasons of Grimm this morning seem to be working although I'm yet to watch them 

[d.haau-damini]

Cannot believe Sky has become this bad... recommended answer  - does the manager even own a Sky Q box? 6 months today we have been waiting and still cannot download anything... a joke. Looking to cancel now!

[mike1944]

I did not alter the DNS on my box and so far have downloaded 10 Sky random programmes from Catch Up and On Demand with no problems as an experiment, since Sky's reported "fix", the only difference I have noticed is that when download is activated  0% appears for slightly longer before it starts to download but it is a very small point why the hell does that matter so as long as it does download OK. I wonder now if some of the continuing problems is when people changed their DNS are trying to reset their DNS back.

Interesting to know is there is anyone else here who left their box setting as they were are having problems downloading now. By the way I am with BT broadband.

[MightyQuinn]

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@d.haau-damini wrote:

Cannot believe Sky has become this bad... recommended answer  - does the manager even own a Sky Q box? 6 months today we have been waiting and still cannot download anything... a joke. Looking to cancel now!

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Hi @d.haau-damini   If it has been 6 months then your problem is not related to this thread which was caused by a network fault which is now fixed. I have to say, if you have put up with a problem for 6 months you certainly have more patience than me. One day is too much.

[grog+arson]

@mike1944 Initially I didn't alter and was putting up with having to retry many, many, many..........many times before a download was successful, then I manually entered one of the BT DNS IP addresses and downloads worked first time every time.
I have subsequently reverted the network settings back to automatic as we were advise to do to test the fix of their 'network issue', and downloads are working normally again (albeit slightly slower as you have highlighted).

Clearly this hasn't work for everybody. ☹️

[SimonInSudbury]

Just noticing that downloads are occurring, but instead of becoming "available" to watch after about 2% has downloaded, I have had to wait for the whole programme to download before I can then start to watch it. Programme plays perfectly. This has happened tonight on The Gulf (Alibi) and Intelligence (Sky Comedy).

[grog+arson]

@SimonInSudbury Mmmm, different than me, mine goes 0%, 1%, 0% then ready to watch and can be viewed at that point.