SkyQ Download Failed Item Unavailable

[deejay55]

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@grog+arson wrote:

@Mark-Br I've just reset my network settings to automatic, power cycled and successfully downloaded 2 episodes of Raised by Wolves, so at the moment everything is looking good. 👍

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@grog+arson - I tried  downloading on demand box set Friday Night Dinner season 1 episodes 1, 2, 3 & 4. Episode 1 downloaded OK. Episode 2 stuck at download (146%) - confirm 146% - and episodes 3 & 4 remained queued.did episode 2. 
Re your experience, would be interested to know did episode 2 queue OK while downloading episode 1? 

[deejay55]

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@IHSIAN wrote:

Same here - set all boxes to automatic and downloaded four episiodes of Landscapers successfully

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@IHSIAN -  would be interested to know did episodes queue OK while downloading episode 1?
I tried  downloading on demand box set Friday Night Dinner season 1 episodes 1, 2, 3 & 4. Episode 1 downloaded OK. Episode 2 stuck at download (146%) - confirm 146% - and episodes 3 & 4 remained queued.

[grog+arson]

@deejay55 @Yep, I purposefully selected several episodes for download, the first finished, there was a slight pause and then the second started. The only thing I would say, but I can't say for sure as I never timed, is that it seemed a little slow.

[IHSIAN]

@deejay55

The first episode showed 101% but when I looked again they had all downloaded. I must admit I didn't power off my boxes so maybe should have done

[Panzer]

I get this error every time i try to d/l the next episode of anything. This new box is doo doo

[LGUser]

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@deejay55 wrote:

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@Mark-Br wrote:

Thanks for your patience as we investigated the issues you described.

We have fixed a networking issue. Please could you re-try an On Demand title again?

If you've changed any DNS settings we'd recommend to reset them to default.

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@Mark-Br Tried resetting DNS to default, still having problems.
Tried  downloading on demand box set Friday Night Dinner season 1 episodes 1, 2, 3 & 4. Episode 1 downloaded OK. Episode 2 stuck at download (146%) - confirm 146% - and episodes 3 & 4 remained queued.

Reverted to manually setting DNS and able to download OK.

Any further suggestions, please?

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Delete episode 2. Then delete it again from deleted. Now try downloading episode 2 again. Once you see that it is ready to be played, play episode 2. If you don't want to watch it, just keep tabs on how the dopwnload is going.

[Super+Anthony]

@Mark-Br  Still not working so obviously you guys still not fixed it.

 Where are the credits for all of us with something that we can't access and it's been way too long

[SS123456x]

So had a TXT from SKY saying they have fixed the issue.

I would suggest if anyone still has an issue, set the network settings back to auto so not overidding the DNS, save it, power off the box at the wall and back on.

Delete any downloaded progs with an issue and also go in and delete them permantly under them manage settings.

If you still have an issue then suggest you report it directly to sky 0 8 0 0 1 5 1 2 7 4 7 and advise you have done the above and see what they say.

Theres no point complaining here as they will likely won't respond.

They refiunded me last months subs for the issue, so if you want a refund then call them and complain and go down the cancelation route, ignore what they say about it being free its not, its included in part of the service you are paying for, so its a loss of that service,  if it was free you could use it without paying! 

[deejay55]

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@LGUser wrote:

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@deejay55 wrote:

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@Mark-Br wrote:

Thanks for your patience as we investigated the issues you described.

We have fixed a networking issue. Please could you re-try an On Demand title again?

If you've changed any DNS settings we'd recommend to reset them to default.

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@Mark-Br Tried resetting DNS to default, still having problems.
Tried  downloading on demand box set Friday Night Dinner season 1 episodes 1, 2, 3 & 4. Episode 1 downloaded OK. Episode 2 stuck at download (146%) - confirm 146% - and episodes 3 & 4 remained queued.

Reverted to manually setting DNS and able to download OK.

Any further suggestions, please?

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Delete episode 2. Then delete it again from deleted. Now try downloading episode 2 again. Once you see that it is ready to be played, play episode 2. If you don't want to watch it, just keep tabs on how the dopwnload is going.

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@LGUser - many thanks, that has worked

[mike1944]

I have been out all day, away from the TV but since I posted success last night (Post 1608) in downloading 6 programmes I have just now downloaded a further three. I believe they downloaded very slightly slower, but such a minor problem, I can easiy live with that at least they are downloading OK. I have not changed any DNS on my system so did not have to reset anything.

[RodMarsh]

Hi Mark

Many thanks for the update

Are Sky emailing all their customers to let them know that this issue has now been resolved?

I only ask because I made an online complaint last night and it would be nice for all of us to be updated,

It is only because of my son that I am on these forums for the very first time otherwise I and many others would never come on here and would never know that it has been resolved.

FYI- the response from Sky re my complaint was not just for me but for everyone who has suffered and it was extremely dismissive and quite obvious that my complaint was not read properly.

[mike1944]

I agree a simple e-mail from a member in a  senior management position to their customers apologising for Sky's recent downloading problems and...

I am unable to post the remainder of this and I don't know why

[Doc5907]

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@mike1944 wrote:

I agree a simple e-mail from a member in a  senior management position to their customers apologising for Sky's recent downloading problems and...

I am unable to post the remainder of this and I don't know why

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@mike1944  you have somehow embedded the user id of the previous poster into your text reply causing the issue

Heavens knows how you did that : )

[mike1944]

Thanks Doc with me and a computer anything can happen.

[mike1944]

Let's see if this is any better😊

In reply to RodMarsh

I agree a simple e-mail from a member in a senior management position to their customers apologizing for Sky’s recent downloading problems would not go amiss and go some way to help customer relations. Many of their customers are extremely angy about the lack of official information given to them of late over this issue especially the lack of info on the Sky “help section” on their TVs.