SkyQ Download Failed Item Unavailable

[Super+Anthony]

Sky need to come out and provide discounts to all customers. They have accepted responsibility, which is a good start, but the issue has been going on for too long and they need to do more.

It simply is not good enough

[CTB]

I also can't download anything on demand , says download failed constantly!!! So fed up!! I've already spoken to sky , updated sky box , in plugged it , even reset to factory settings as per advice on the phone , which meant I lost everything I had pre recorded! I also can't get access to discovery plus either!! What the hell is going. On sky?? I've been with you for over 20 years never had problems before? I'm lost at what to do ? Think I'm gonna ask for a refund on my d/d as this is not the service I'm paying for!! Not happy!! 

[Jo+John]

We started to do that initially but choosing SD format also now fails. 😞

[JosL]

More than happy to help as I've found the issue seems to be getting worse

[SKINNS]

You know given the number of posts I'm receiving from others that have this problem - I think it's time to start the "cancel my subscription conversation " they surely cannot have a leg to stand on legally in terms of them not actually providing the service we are paying for. 

[grog+arson]

For all those that are new to this discussion, there is a workaround, it's not a 100% fix for everybody, but the vast majority of people on here have had a positive experience...

https://helpforum.sky.com/t5/forums/replypage/board-id/skyq/message-id/483186

There is no point in ranting on here as we are all in the same boat and it just [removed] those that are trying to help as it just looks like people aren't reading this discussion and absorbing all of the good knowledge that has been gathered by other customers.

Christmas grinch out. 😉

Moderator note: profanity.

[DazzerT]

Indeed it's failing for me now. It also won't download to SkyQ box from app either.

It is time we got a partial refund on sub until they fix it.

[graham56p]

@Chloe-W22 

As per everyone else, I am having the same issue, as is my 80 year old mother in law.
Tried your suggestion of using the Sky Go app but getting the same response "download failed, item unavailable".

I am not a technical person so am reluctant to change any settings but this is very frustrating especially considering the amount we all pay. No wonder people use "other services".

Been a customer for over 25 years but that doesn't seem to matter to Sky. 
Any other customer service industry would be refunding and apologising before things reached this stage.

I would appreciate your comments by return.

[LGUser]

For those who just joijned this thread and are having trouble downloading, go find post #964 of this thread and follow the directions to change the DNS.

I don't have the URL or I would have put it in the post.

[Robbo+128]

We are the same.  Failed to download.  Then a few days later it managed to download that programme but not others.  

[Super+Anthony]

Don't change the DNS. Sky have mentioned that it's not wise to do it
 It's up to sky to sort out not for the customers to try something that is not recommended

[Skull+Treaty]

---

@LGUser wrote:

For those who just joijned this thread and are having trouble downloading, go find post #964 of this thread and follow the directions to change the DNS.

I don't have the URL or I would have put it in the post.

---

I do, page 65 here 

Note that changing the DNS hasnt worked for everyone, it's hit & miss without it being clear as to why.

[Duckman79]

Also been having this issue for ages. Proper annoying and completely agree that the bill should be reduced. This needs fixing urgently 

[GaPe]

SKY helpdesk told me to change DNS.

[motomike]

I've read the instructions on how to change the DNS on page 65 but when I go through them on my Sky Q box it doesn't correspond to what I'm seeing, nowhere is DNS mentioned, only IP address, Subnet mask and Router. I'm therefore a little apprehensive to change anything although I have an idea it's probably the IP address I need to change in the absence of a DNS option... Is that correct?