SkyQ Download Failed Item Unavailable

[grog+arson]

@GrayEm6682 Have you tried following the instructions in post 988, as that seems to work for most people?

[Andy56]

In my honest opinion it's not worth making any changes to network settings or otherwise. Some days I can't download a thing , other days,  like today, I can download everything successfully. Everything on my box is now  as it originally was. 

The problem lies with Sky and it's up to them to fix it. I know I'll be looking elsewhere  for an alternate service if this problem continues into the New Year. 

[Stumpy+Chris.]

Yes, same issue. Nothing on the website on how to resove, but there is a section on it. Also no way to contact sky on the site. Its pretty rubbish if honest. How do I fix?

[Jimbo1Cam]

I'm completely technically incompetent and I am reluctant to start messing about with advanced settings. Sky should be sorting this and telling us what they are doing in this respect.  It's very poor indeed.

[Stumpy+Chris.]

Reset your DNS. It will fix it. I just had a convo with a very helpful lady who talked me thru it.

Press home button

go to settings

setup

network

advanced settings

set manually

go down to DNS, (it will probably be the same as you router, change it)

use remote to enter 8.8.8.8

confirm

[Stumpy+Chris.]

forgot to add, you may need to reset your box after.

[grog+arson]

@Jimbo1Cam I fully understand, but you could call Sky and point them at the instructions in this discussion and get them to support you through the changes.

[grog+arson]

@Stumpy+Chris. This does work, but seems to be a temporary fix, at the moment it looks like setting the DNS to the appropriate address for your Broadband provider, as recently posted on this discussion, seems to be the better option as its more 'permanent' until Sky fix the issue properly.

[grog+arson]

@Stumpy+Chris. You will definitely need to remove power from the box to reset and fix the new DNS in the system.

[susie102p]

I just did this but it hasn't worked sadly. Followed the instructions, after pressing confirm I removed the power and let it start up again. Settings were changed still but same issue persists, download failed, item unavailable. 

I've done all the other stuff, can record etc no problem, watch Netflix or Amazon just can't download anything 

Am assuming we have to just wait to see if it's fixed by sky

[grog+arson]

@susie102p Who is your broadband provider and what did you se the DNS to?

Another thing to not is that you will need to do the same on any Mini boxes you have.

[susie102p]

We have BT FTTP and Q box is next to the router connected by Ethernet cable. I changed to 8.8.8.8 but didn't do the mini box as well, will try that but suspect it won't change anything as that's just a hub to get to main box really

[grayuk]

@susie102p 

I have BT, found that 8888 did nothing but 1111 is working, it is a bit intermittent but it will work. If a download fails just re-downoad, eventually it works.

[susie102p]

Will try that next. Thanks

[grog+arson]

@susie102p The 8.8.8.8 address has been proven to only 'maybe fix' the problem, its better if you change the DNS to one of the BT addresses listed previously.