SkyQ Connections and Power

[Andy+Barnes]

I have had my skyQ for less than a year and I am sick of the issues, the main box locks up and won't turn on, it disconnects from the other boxes frequently and the download speed is hit and miss. 

I have BT broadband and have it checked out fully and every time I have an issue I check my speeds, I am getting a minimum of 125mb at each box location. 

Speaking to someone at Sky seems impossible can someone please help!!!

Reply

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[Dazzasky]

Hi @Andy+Barnes I have escalated your post to sky so keep an eye out for a message from them. 

[dmy24]

Thank you for escalating, a chat request has now been sent 🙂

[Lisa-P1987]

Update – Thanks for chatting to us Andy+Barnes. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂 

[Andy+Barnes]

I'm still having the same issues at least once or twice a month my equipment needs to be hard reset and then I have to set up the multi room boxes back on the internet. 

they display they have no internet connection yet I have 130mb in the same area?

sky please sort this or I will cancel my agreement as you are unable to deliver the services you are charging me an arm and a leg for!

[Invisiblename]

@Andy+Barnes  How can you expect Sky to "sort it" when you didn't engage with them in the chat that was offered?

[Andy+Barnes]

I did and have spoken with them several times thanks Karen

[Invisiblename]

@Andy+Barnes  I only reacted to the Sky comment above yours. Anyway, you know this is a user forum so you'll need to contact Sky again if you want them to  "sort it"