Sky website problems

[Rich29W]

I'm having problems with the Sky website once I've logged in. When I go to 'My Sky' I get an error message - 

Bad Request - Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

I also get the same error message when I try to access 'My Messages'.

Don't know what to do?

[Mark39 · Accepted solution]

The first thing to try would be emptying your browser cache (cookies, history etc). If that doesn't help, try a different browser. 

[Rich29W]

Thanks. Clearing cache didn't work but clearing history did. PS - good news as I only have Safari as a browser.

[Rich29W]

It's gone again. Clearing history/cache worked for 10 mins but now I've got the same 'Bad request' message on 'My Sky' and My messages on the website.

I also have a simialr problem on the My SKy Mobile App where I get a bank page when accessing 'My Messages there.

Doesn't this suggest there's a basic proble  somewhere rather than cache/history/browser problems?

[caesarome]

Did you also clear all your stored Sky cookies then close down and then reload the browser ?

[Rich29W]

Is that different from clearing my desktop cache & history? Not sure how to do that.

However, that wouldn't cause my mobile Sky app problems, or would it?

Many thanks for your help.