Sky sports online player not working

[Hendrix25]

Have been trying to watch Sky Sports through the website for over a month now with no success. I have Sky sports on my virgin media package and am logging in through the Virgin Media customer link.

This worked fine up until a month ago when it suddenly stopped working. Now the player opens, tries to load for a few seconds and then closes by itself with no error message to say why.

I've tried reinstalling, clearing caches etc and seem issue over and over again. Will have to stop my subscription if I can no longer watch on a laptop as I am rarely at home to watch through the TV.

Laptop is running windows 10

[caesarome]

As you are a paying Virgin customer you need to report this to them via their forum.

[Hendrix25]

Not helpful in the slightest mate.

This is an issue with SKY'S online player. I log in through SKY'S website. It is a SKY video player.

I pay a lot of money for SKY channels and I'm sure that SKY would take an interest in trying to resolve an issue when I can simply choose to cancel my SKY sports subscription next month.

Did I use the word 'SKY' enough?

[caesarome · Accepted solution]

Did you remove the hidden files and folders the desktop app uses:

- Uninstall the Sky Sports Player app

- Type 'run' in the search bar and open the 'Run' app

- Type in '%AppData%' and click 'OK'

- Delete the 'Sky Sports' folders

- Click back on 'AppData' and go into the 'LocalLow' folder

- Click on the 'Cisco' folder, then the 'VideoGuard' folder

- Delete the 'SKY_GB-SKY_SKYSPORTS' folder

- Restart you computer

- Download the Sky Sports Player app again

[Hendrix25]

That worked, thank you very much.

Had no idea those hidden files were there.