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15 Jun 2022 06:13 PM
Hi, can anyone help. Just downloaded the Sky app onto my phone and it won't accept my postcode, says it's invalid. Been at this address 8 years! Obviously can't go any further with installation and probably need to ring Sky. Just wondering if anyone else had this issue?
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15 Jun 2022 07:43 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried entering it with no gaps in it or if this is what you did to leave a gap ?
15 Jun 2022 08:38 PM
Thanks for your response. Yes l have tried numerous times inputting with a space and without, the only thing l haven't done is put it in lower case.
15 Jun 2022 10:21 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
16 Jun 2022 11:15 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to Sweetheart+1.
18 Jun 2022 02:06 PM
Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
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