Sky q mini will not connect to my tv

[greenjanner]

A few days ago the tv in my kitchen reported 'no connection' which means it was failing to connect to the sky q mini. That mini is in turn connected to a booster and then to my main sky q box.

I have done the usual and reset all the connections and all seemed to connect to the main box. Green lights everywhere but still no connection to the kitchen TV.

I am a Sky broadband customer.

Any solutions confer immediate sainthood on the provider!

[nigea99]

hi @greenjanner can I just check is it the TV itself saying no connection or the SKY Q Mini giving an image with it saying no connection ?

[greenjanner]

The TV says 'no connection'

[nigea99]

hi @greenjanner in which case 2 things to try

1. A different HDMI Cable
2. Resetting the video resolution on the mini - once you are confident it is on (green light) Press Home 1 0 8 0 Home

[greenjanner]

@nigea99 .

I will try a new hdmi cable first. In terms of the booster alteration where would I do that? In Settings on my main Sky Q box?

[greenjanner]

New HDMIcable did not do the trick. 

What now.

[Rhonny]

@greenjanner

Is your TV actually set to show the input/source that your Sky Q box is connected to? Have you cycled through the inputs using your TV's remote control? 

[GD1]

@greenjanner  The TV is on the correct External input?

[greenjanner]

Yes. No problem there?

[greenjanner]

Checked that again. All correct as far as the TV is concerned. Why would that change in a few minutes?

[GD1]

@greenjanner  Are you able to test the mini on a different TV?

[nigea99]

Hi @greenjanner did you try the Home 1 0 8 0 Home reset of the video resolution ?

[greenjanner]

No, because I don't know how to do it!

[greenjanner]

Not really but why should that suddenly stop working? It turns on and off alright 

[NickNewark]

Could the TV be faulty, not necessarily the SkyQ box?