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This discussion topic is read only Discussion topic: Sky q box stuck on software update

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This message was authored by: Heathercu

Message posted on ‎07 May 2021 04:48 PM

Sky q box stuck on software update

I wasn't getting any picture on my sky q box so went to update the software and it's said its updating for like 45 minutes, tried turning it off and on again and still just says it's updating

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This message was authored by: oldfella

Message posted on ‎07 May 2021 04:54 PM

Re: Sky q box stuck on software update

Posted by a Superuser, not a Sky employee. Find out more
@Heathercu wrote:

I wasn't getting any picture on my sky q box so went to update the software and it's said its updating for like 45 minutes, tried turning it off and on again and still just says it's updating

Hi @Heathercu 

Try the recovery procedure in the following link 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on-v2 

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