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Discussion topic: Sky internet down

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This message was authored by Angie+sky This message was authored by: Angie+sky

Sky internet down

Is sky down

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This message was authored by twoTarts This message was authored by: twoTarts

Re: Sky internet down

Mine is. Website completely useless in resolving and says there are no known issues. When I ring up it says we are aware of an issue affecting broadband and says wait times to speak to someone are one hour. Would be far more useful if they could include this in the app as saying there are no known issues makes people think it's their equipment that has the issue. 

This message was authored by GD1 This message was authored by: GD1

Re: Sky internet down

Posted by a Superuser, not a Sky employee. Find out more

@Angie+sky No If Sky was down there would be hundreds of posts.  If your asking if there are any Broadband issues then check this link https://mobile.twitter.com/skyhelpteam

 

Where are you located (area will do)

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Simonrow This message was authored by: Simonrow

Re: Sky internet down

My internet has been down since 1pm too. We are in Kent and website tests are "unavailable". Joke

This message was authored by GD1 This message was authored by: GD1

Re: Sky internet down

Posted by a Superuser, not a Sky employee. Find out more

@Simonrow  Have you called Sky?  Outages do happen regardless of who your with.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Simonrow This message was authored by: Simonrow

Re: Sky internet down

Yes I’ve called, an hours wait. If you look at their Twitter feed, hundreds of people are also reporting issues but sky just reply to "test connection" but the app says it's unavailable 

This message was authored by Pads83 This message was authored by: Pads83

Re: Sky internet down

Screenshot_20210901-201618.png

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