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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky email not working

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This message was authored by: picard

Re: Sky email not working

Oddly enough the problem only started once i installed the new of version Edge in February i forgot about that.

Opera works flawlessly but i would prefer to keep to one browser. I religiously clear my browsers after every shutdown so problem not there but thanks anyway.

This message was authored by: jayach

Re: Sky email not working

Posted by a Superuser, not a Sky employee. Find out more

@picard wrote:

Opera works flawlessly but i would prefer to keep to one browser.


Then why not make that one browser Opera? Is there something that makes Edge Chromium better?

This message was authored by: picard

Re: Sky email not working

Just what i am used to i guess, anyhow you mentioning about the new Edge update made me think because it only happened when it was updated so i looked into the add on extensions and i found that the  Surfing Protection & Ads Removal was set to on, switched that off and now all good, just something to look out for if anyone else having the same problem.

Thanks all.

This message was authored by: tootoot1

Re: Sky email not working

I am not receiveing any emails on  my mobile phone 

This message was authored by: caesarome

Re: Sky email not working

Posted by a Superuser, not a Sky employee. Find out more

All you should need to do is to generate a 16 digit password and use that instead of the usual password it uses, you can you can generate the 16 digit password here:

 

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

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This message was authored by: LOMOND45

Re: Sky email not working

My sky yahoo mail page opens  correctly except the message page is blank but the side bar lists the number of emails in the inbox.

This message was authored by: caesarome

Re: Sky email not working

Posted by a Superuser, not a Sky employee. Find out more

Try clearing your web browsers cache and then close the browser down before loading it up and trying again.

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This message was authored by: phil9028

Re: Sky email not working

My sky/yahoo email via microsoft outlook 365 app has stopped working on my desktop now for a few weeks. However, its still working on my iPhone/iPad so I'm still getting me email to a fashion. I've had Microsoft on the case on 3 separate accasions but they have not been able yet to fix it. Each time they do a remote connection they can't access 'my yahoo mail' on the sky page?

What's going on at sky? I can never get through to them. @Mark39   

This message was authored by: phil9028

Re: Sky email not working

And the link you put on your post doesn't work for me either.. @Mark39 

This message was authored by: Mark39

Re: Sky email not working

Posted by a Superuser, not a Sky employee. Find out more

@phil9028 wrote:

And the link you put on your post doesn't work for me either.. @Mark39 


Unsurprising. You're referring to a post that's 12 months old.

This message was authored by: phil9028

Re: Sky email not working

Sorry, didn't realise that. Any suggestions re the first message which is my current situation? @Mark39 

This message was authored by: Mark39

Re: Sky email not working

Posted by a Superuser, not a Sky employee. Find out more

@phil9028 a generated app password to use in place of your existing password for Sky Yahoo Mail should resolve it: https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

This message was authored by: omj1

Re: Sky email not working

Is sky email down today again, who do I contact?

 

This message was authored by: GD1

Re: Sky email not working

Posted by a Superuser, not a Sky employee. Find out more

@omj1  Nobody has reported it being down, I've just logged in via web browser and is working fine for me.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Mark39

Re: Sky email not working

Posted by a Superuser, not a Sky employee. Find out more

@omj1 what problem are you having? Any error message? Are ypu using a browser? Or an email app/client?

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