Sky email not working

[Mark39]

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@tazzle5 wrote:

Can't  access e malls after 24 Feb.  This is with my Sky e mail address.  What do i do.

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What device and which app are you using to access your email? Are you able to log in here?  https://skyid.sky.com/signin/email

[James+bottrill]

I am having to reinstall yahoo every 3 or 4 ways on my iPhone what's going on?

[jayach]

@James+bottrill 

Why are you having to do that, is it because it says your password is incorrect?and how are you doing it? Are you choosing Yahoo as the account type?

Edit: expanded the questions a bit.

[Annie+UK]

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@James+bottrill wrote:

I am having to reinstall yahoo every 3 or 4 ways on my iPhone what's going on?

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To resolve ALL your Sky yahoo mail issues get a new email address with another email provider, I recommend gmail, but anyone is better than yahoo 

[CK+Electrical+Ltd]

Cannot receive mail or send it. I am totally fed up with Sky and will be moving to a new provider as Sky is just appauling.

[zoar]

@CK+Electrical+Ltd , If you are using a phone or tablet, try deleting the account and then set it up again, being sure to select Yahoo from the list of providers. Use your usual password when prompted. 

If that doesn't work, try generating a 16 character password using the link below and use it in place of your usual one.

https://www.sky.com/sky-yahoo-mail/manage-apps 

If you provide details of the device / operating system and app you are using, then more specific advice can be given. 

[Fozia50]

@Eazylife

Thanks - the solution you suggested worked for me and my email is now back up & running on my iPhone.

If using Outlook for Windows or the Gmail app, then you need to replace your usual password with a 16 character one generated via the link below:

https://www.sky.com/sky-yahoo-mail/manage-apps 

[sonaone]

Cheers for the help @zoar , followed your link and it worked immediately 😀

[theskypilot]

On my Toshiba laptop with Windows 10 (updated)I since early February the Microsoft Mail App no longer  gets mail from my sky account, neither can I send from it. I get a dialogue notice saying my account is out of date and needs fixing. I input my sky password and the warning goes away for a brief time but does not fetch any mail. Then the failure message reappears.

 I can only operate my sky email account from a web browser through the sky website.

There is advice to delete my sky account in the MS Mail and re-install but if I do this I will loose my historic correspondence. 
what should I do.

 I am sending this from my iPad.

[jayach]

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@theskypilot wrote:

 I can only operate my sky email account from a web browser through the sky website.

There is advice to delete my sky account in the MS Mail and re-install but if I do this I will loose my historic correspondence. 

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As long as the emails are on the server when you access them through a browser you will not lose anything by reinstalling. Make sure you choose Yahoo as the account type when you reinstall.

[oldandnew]

hi

 i can view my emails on sky, but they will not sync to my iphone, it keeps saying sky settings are out of date. tryed deleting my account, then restarting, but it makes no difference. by the way, i have only just purchased the iphone, so still getting to know it. do i have to put an app on my phone for the mail, my reply email is sky, but i was using yahoo. hope you can make sense of what i am asking. thanks so much. lynn

[zoar]

@oldandnew ,

You should be able to use the iPhone app, but be sure to select Yahoo when setting up, using your usual password when prompted. 

If that doesn't work,  then use a 16 character generated password in place of your usual one in the iPhone app, which can be created using the link below:

https://www.sky.com/sky-yahoo-mail/manage-apps 

You continue to use your usual password for logging into Sky webmail etc.

[picard]

I am using a windows 10 based computer with Edge browser and i haven't been able to access my emails for months now, when it does eventually load, sometimes after a long wait, and i click on an email it just flashes and sometimes crashes, the only way i can access my emails is through Opera so i would assume that it may be an windows Edge problem. 

ia there a work around for this problem.

Thanks.

[zoar]

@picard ,  You could try making sure that you have the latest version of MS Edge and see if that helps.  Next thing to try would be clearing the browser data , which can be accessed by clicking on the 3 dots menu at top right of screen, then click Settings > Privacy and Services.  Scroll down to 'Clear Browser data' and click 'Choose what to clear'.

Hope that helps.

[jayach]

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@picard wrote:

the only way i can access my emails is through Opera so i would assume that it may be an windows Edge problem. 

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If it works in Opera why not just use that?

You are probably using the old version of Edge anyway so update it to the new Chromium based version. Microsoft will upgraded you soon anyway.

https://support.microsoft.com/en-gb/help/4501095/download-the-new-microsoft-edge-based-on-chromium