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29 Oct 2019 05:29 PM
Hi all
I'm getting Sky Q installed on Thursday, upgrading from Sky HD. I understand Sky Q transmit audio in Dolby Atmos for some broadcasts?
I do have a Dolby Atmos compatible amp although it's only configured with 5.1 speakers. Currently the hd box is connected to the amp by an opitical cable. In the real world am I going to lose out in sound quality connecting by optical instead of plugging the Q box into the amp via hdmi (ideally Q box > TV hdmi)? I understand there are some issues with Q boxes and AV receivers.
Thanks
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29 Oct 2019 05:40 PM
Hi @Slider09 Perhaps the exact make and model of AVR, then somebody with a similar AVR could share their experiences.
29 Oct 2019 05:51 PM
It's not a specific receiver question, more regarding optical vs hdmi.
However, receiver is a Denon AVR-X2400H
Thanks
29 Oct 2019 05:55 PM
If you only have a 5.1 configuration your amp will not play Dolby Atmos. Set up usually requires your amp to recognise the speaker configuration you are using.
There have been big debates about HDMI v optical and which is best. Some high end equipment doesn't have HDMI (mainly soundbars). Most people with AV receivers connect equipment to the receiver with HDMI and then the receiver to the TV. This connection will give you as good a quality sound as your equipment allows.
29 Oct 2019 05:59 PM
Just seen your second post. I actually have a Denon AVRX 2400 and have it connected as I described. Q box via HDMI into the receiver then out to the tv via HDMI ARC.
29 Oct 2019 06:18 PM
Thanks.
I tried that with my existing Sky Hd box and was getting a weird issue. Every time I turned the tv on, the amp would automatically turn on (not what I want) - Hdmi control turned off apart from pass through (amp) and ARC (tv). Only way to stop this was to turn off the Bravia sync on the Tv, but doing that would then disable ARC.
I don't use the amp all the time which is why I had pass through set to ON.
29 Oct 2019 06:28 PM
Posted by a Superuser, not a Sky employee. Find out moreI use Sky Q by HDMI to TV, then TV out by optical to soundbar. Great for all content, including TV apps.
If you do connect Sky directly to your AV system, you need to be sure it can pass through UHD signals (if you're getting the 2tb box that supports UHD) or you'll not be able to watch any UHD content, whereas Sky to TV by HDMI then out to the AV ensures UHD reaches the TV okay.
29 Oct 2019 07:19 PM
Thsnks
My receiver is 4K compatible so UHD isn't an issue.
I'll probably go down this route if I can't get the HDMI to work as I want it - which is why I was asking about optical vs HDMI.
29 Oct 2019 07:58 PM
Hi @Slider09 HDMI allows the latest audio formats like Dolby Atmos while Optical is limited to Dolby Digital.
29 Oct 2019 09:49 PM
Posted by a Superuser, not a Sky employee. Find out more@Slider09 I have the same amp as you. The issue with HDMI control is going to be difficult to fix as the Sony system assumes if HDMI control is on you want the amp to switch on. Try turning HDMI control off on the amp but leave the TV's on as that may fix it. HDMI control is great when it works and a pain when it doesnt. You can buy HDMI filters thatvstop the control commands if absolutely necessary see here
The Denon is best set up using HDMI pass through with all video processing on thecamp disabled thst way you get thebest sound and video and avoid lip sync issues.
29 Oct 2019 10:31 PM
Thanks.
Right, hdmi from sky is back into HDMI 1 of the amp with all HDMI control turned off. This now stops the amp turning on when the tv turns on but also disables ARC as mentioned above.
I've added an optical from the Tv to the 'Tv audio' optical on the amp, so Netflix on the tv can also benefit from surround sound. Trouble is, using the tv's optical out means the sound comes from both the tv and the amp - and there is a very slight delay causing an echo effect !
29 Oct 2019 11:02 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you can always use the amp for your sound (which you'd be well advised to do), you'll need to disable the TV speakers in your TV settings. If you're not always going to be using your amp for sound then you'll have to keep toggling your TV speakers on and off as required.
01 Feb 2020 10:52 PM
I have just had Sky Q installed today and have this exact issue. If I connect the Sky Q box by HDMI to my AVR then on to the tv, then I lose UHD quality picture. If I keep the Sky Q connected to the tv directly, can I take the sound feed to my AVR by optical cable from the tv? I did try connecting the tv ARC by HDMI to the AVR but no joy. Appreciate any assistance you can give me.
01 Feb 2020 10:58 PM - last edited: 01 Feb 2020 11:00 PM
Posted by a Superuser, not a Sky employee. Find out moreI have my Sky Q connected to my TV by HDMI, then optical from TV to soundbar. So yes, you should be able to connect from TV to AVR by optical.
Why not try it, and come back on here if you have any questions.
(Ensure your audio output on your TV's audio settings is not set to 'TV Speakers' but instead is set to external speakers or similar setting.)
01 Feb 2020 11:16 PM
@Rhonny
Thanks, I will give that a go and have found the tv setting for sound as you suggest. Just thinking though, could you as an alternative take an optical feed straight from the box to the AVR optical or does it have to come back from the tv. I was surprised that connecting from the tv's ARC to the AVR didn't work.
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