When you moved @Drminta did you close your Sky account at your previous address and then start with a new one because if you did you would need to set up a new account to login to the MySky app with.
If you want to use the same email address then you need to first remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. First try this link to do this:
https://www.sky.com/myaccount/my-details/sky-id/edit-unlink
If this link doesn't work for you then try it yourself by logging into the old account here:
https://www.sky.com/myaccount/my-details
Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:
https://www.sky.com/help/diagnostics/sky-id/sky-id
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Sky account is closed, but I’ have live account and new address
