This discussion topic is read only Discussion topic: Sky VIP downgraded

This message was authored by: samuel173 · ‎03 Jul 2021

I recently came back to sky after moving house and my vip level has become silver with 0 years, despite my original sign up being in March 2016.

I was away from sky for around 6 months having gone to the sister company now TV for my broadband and phone, and came back to sky a couple of weeks ago as now TV wasn't able to provide my new address.

I was a gold VIP rewards customer before leaving, 2016 (March) to 2020 (November)

This message was authored by: Daniel0210 · ‎03 Jul 2021

@samuel173 That's how VIP grades work unfortunately. If you leave it ends.

https://www.sky.com/help/articles/sky-vip-rewards explains

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This message was authored by: caesarome · ‎03 Jul 2021

As you left Sky even though it was for just 6 months then your level is reset.

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This discussion topic is read only Discussion topic: Sky VIP downgraded

Sky VIP downgraded

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