This discussion topic is read only Discussion topic: My services have been suspended even thou ive paid my bill

This message was authored by: Michelle+copeland · ‎03 Jul 2021

My services have been suspended even thou ive paid my bill

This message was authored by: SKY1992bf · ‎03 Jul 2021

@Michelle+copeland Were you more than two weeks late paying your bill ?

if so Sky will insist on you paying the next month's bill in advance before restoring service

you also need to ensure you setup a new continuous payment method

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This message was authored by: GD1 · ‎03 Jul 2021

@Michelle+copeland When did you pay? Had your services already been restricted before you m,ade payment?

If so you would also need to ensure a new Direct Debit is setup and may need to pay for the next month also.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎03 Jul 2021

You can set up your payment method here @Michelle+copeland :

https://www.sky.com/myaccount/bill/change-payment-method

Once you have done this and the payment has cleared your services should be restored.

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This message was authored by: TechmanagerMal · ‎04 Jul 2021

@Michelle+copeland wrote:
My services have been suspended even thou ive paid my bill

I would call Sky and if directed to pay your outstanding bill do so and set up the continuous payment method as discussed above.
Any bill errors can be discussed and credits applied once you are able to talk to Sky.

Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.

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