Sky + Stuck on initialising after moving it

[ChrisF22]

We recently moved the Sky box to another room. Since then when it loads up, on any channel is says 'Your Sky+HD Box isn't getting a satellite signal.'

I try to use catch up TV and it gives the error 'You do not have Sky+ entitlement.'

I went to Sky+ Rebuild on the help section, and it says 'Your box is still initialising'. It gives this error on the Planner too.

[caesarome]

Are the cables in firmly since you moved it, have you tried changing them around so the one that is in input one goes in input two ?

[ChrisF22]

Yes tried switching the cables, still no luck

[Annie+UK]

Is your dish Sky+ or Sky Q compatible?

[ChrisF22]

The dish had a different Sky+ box connected to it before, older model, could that be it?

[Annie+UK]

All sky boxes prior to Sky Q use the same type of LNB on the dish but are incompatible with the LNB that Sky Q uses so if you put an older box on a Sky Q dish it will give the no signal error and not be able to initialise

[ChrisF22]

It's not Sky Q, it's just an older model Sky+ HD model

[Annie+UK]

Then there is an issue with one or more of the following:

• The tuners in the Sky box
• The Dish input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The sockets on the LNB
• The LNB itself