Sky Sports UHD - Picture Break Up / Pixelation

[CardiffMan1992]

I'm not seeing it tonight it does seem a random issue.

[graham121]

Now they are standing at the touch screen, no problems at the moment. It is really strange.

[graham121]

Having said that it has started again.

[CardiffMan1992]

i'm sorry that's it's returned for you 

[graham121]

Thanks. I just find it annoying that after having glass for so long and being on the whole very positive about it, that they have since the last upgrade put this gremlin in.

[LiamG91Sheff]

Hi, does anyone else's sky stream puck do this? It only does it on the 4k channels. This video is from the sky sports ultra hdr channel. The picture distorts regularly and sometimes the sound stops and starts again. It's been doing it for a while and I thought I'd leave it to see if the updates would fix it, but they haven't. I an on 1gb Internet.

The video is above but might not be approved straight away.

I was wondering if it was a problem with the broadcasting or the sky stream puck itself.

Thanks.

[dormouse]

I get the same regular distortion on UHD sports. Not seen it on other UHD programmes. It happens on different pucks and TVs in our house. As you can see it is when they change cameras. It also regularly happens when they put graphics on. So I think it is definitely a broadcast issue. Come on Sky sort it out, we are paying a lot of money for live sport!!

[LiamG91Sheff]

Yes, definitely the same as you. It only happens on live UHD streams, so I've always noticed it on the sky sports UHD channels. I've not noticed it on any other channel. But didn't know if it was the broadcasting or the sky stream puck itself.

Surely sky know about this, its been going on for months for me and surely I'm not the only one obviously. They need to get it fixed.

[JTT47]

I have this issue also, same for DV on Netflix

[sams2022]

Have you tried changing uhd from 10 bit to 8 bit?

[Chrisee]

@sams2022 changing from 10 bitvto 8 bit will removecthe HDR information.

[sams2022]

Yeah i know but some TV's dont support hdr/ the hdr doesn't work well on some tv's as I had the same thing happen to me but once i switched off hdr it was fine

[graham121]

No problem with the TV,  it is the Sky Puck and has only happened since the 11 update.

[sams2022]

yeah i know but have you tried changing the bit rate?

[graham121]

Yes, makes no difference. Thanks for advice always worth a try.