Sky Q won’t connect to TV

[Janexx1728]

Hi, my Sky Q box won't connect to my TV. The tele knows it is Sky Q as it says it instead of HDMI 1, therefore is connected, but no image is displayed. I've unplugged/switched off at mains several times and even swapped HDMI cable with another, but I won't work. How can I fix it? Thanks

[GD1]

@Janexx1728  Try the following on your remote press Home 1080 Home

[Janexx1728]

Hi, thank you for your advice but unfortunately it didn't work

[Laing1]

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@Janexx1728 wrote:

Hi, my Sky Q box won't connect to my TV. The tele knows it is Sky Q as it says it instead of HDMI 1, therefore is connected, but no image is displayed. I've unplugged/switched off at mains several times and even swapped HDMI cable with another, but I won't work. How can I fix it? Thanks

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@Janexx1728 have you tried a different hdmi port to rule out a problem with the tv

[Janexx1728]

Hi, yes my tele has 2 HDMI ports, pretty sure the tele's okay but thank you!

[Laing1]

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@Janexx1728 wrote:

Hi, my Sky Q box won't connect to my TV. The tele knows it is Sky Q as it says it instead of HDMI 1, therefore is connected, but no image is displayed. I've unplugged/switched off at mains several times and even swapped HDMI cable with another, but I won't work. How can I fix it? Thanks

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@Janexx1728 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂 

[Lisa-P1987 · Accepted solution]

Update - Spoken to the customer but we cannot proceed due to data protection. The customer will need to call in with the account holder present to verify the account further. Thanks 🙂

[FMK353]

This totally worked for me. Every few days my Sky Q says no signal even though switching it on was enough to auto swap to that HDMI. I've always had to pull the HDMI out and back in before it would find it but this does it instantly. Thank you 🙂

Though what is it actually telling the Sky Q when you do that?

[FMK353]

I mean pressing Home 1080 Home worked for me btw