Sky Q subtitles

[toffeeman2012]

So I now see there is an off or English option on sky Q. Our default is subtitles on and I turn them of in the help option when watching sports, however if I rewind to watch an incident it goes back to the default which is annoying. 

[Tomthecatty]

Unfortunately Sky don't seem to have thought this through or tested it with real users.

Just hope they change this in a future update. Not holding my breath though. 

[MightyQuinn]

Hi @toffeeman2012   Say "Subtitles Off" as a voice command for the duration of your sporting event. "Subtitles On" when it is finished. Note I have just tried live pause (Ned v Cze) and my subtitles stick on the "?" button. Changes to default on channel change as expected.

[Tomthecatty]

I use a Harmony remote which works great with my Sky Q box but doesn't do voice commands. 

I'll just have to put up with the inconvenience. Bit irritating, like the lack of Subtitles on UHD films. 

[MightyQuinn · Accepted solution]

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@Tomthecatty wrote:

I use a Harmony remote which works great with my Sky Q box but doesn't do voice commands. 

I'll just have to put up with the inconvenience. Bit irritating, like the lack of Subtitles on UHD films. 

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Hi @Tomthecatty   I also use a Harmony Elite. I have created two sequences to turn Subtitles On or Off with a simple single button press. Not the default but using the "?" sequence so a temporary change. Quick and easy.

[toffeeman2012]

Yep thanks it worked in the voice command but not using the help option which is odd. At least we have partly solved it. There should be a user preference for people so they can choose rather than me having to turn them off all the time just for my partner to keep turing them back on. 

[toffeeman2012]

@MightyQuinn Yep thanks it worked in the voice command but not using the help option which is odd. At least we have partly solved it. There should be a user preference for people so they can choose rather than me having to turn them off all the time just for my partner to keep turing them back on. 

[Tomthecatty]

@MightyQuinn I've also done that with my Harmony but doesn't alter the fact that I have now to press it after every sports rewind or pause. 

I like the fact subtitles come back on when I change channel but don't really understand why Sky thought it was a good idea when rewinding or pausing. 

[ladybob]

It does not give me the option of turning off/on subtitles it now shows "English" where on/off options used to be !

I'm stuck with subtitles ON all the time. I could use the voice opion to turn off but since my house was rewired yesterday I can't connect to broadband now to do this. My network details are listed when I go into settings but I seem to be putting wrong password in so can't connect. I'm stuck and don't know what to do now so I have a double problem.

[Mikeyboy67]

@ladybob - If you go to Settings > Accessibility > Subtitles and make sure they are set to off

I had your problem until I checked and turned subtitles off.

I can always turn subtitles on again either by voice control or selecting English by using the ? Key.

[2867toby]

The Germans (of course) have a loooooooooong word for the situation where by solving a small problem, it causes a bigger one.

Let your word of the day be

Verschlimmbesserung