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Message posted on ‎30 Oct 2021 06:34 PM

Sky Q connection to LG OLED

I've just tried to change Sky Q box to a new LG OLED TV and the connection is intermittent every 2-3s ...?! Help please

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Message posted on ‎30 Oct 2021 06:44 PM - last edited: ‎30 Oct 2021 06:45 PM

Re: Sky Q connection to LG OLED

Posted by a Superuser, not a Sky employee. Find out more
@DexnEmma wrote:

Yes ... 55C1

@DexnEmma there is aknown  problem with the LG C1 not working well with Sky this is an LG problem there is a large thread about this see the link below 

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-UHD-Error-011-Latest-Tech-no-obvious-reason/m-p/3794152#M46... 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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Superuser
This message was authored by: Laing1

Message posted on ‎30 Oct 2021 06:36 PM

Re: Sky Q connection to LG OLED

Posted by a Superuser, not a Sky employee. Find out more
@DexnEmma wrote:

I've just tried to change Sky Q box to a new LG OLED TV and the connection is intermittent every 2-3s ...?! Help please

@DexnEmma would this be a LG C1 by any chance ???


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: DexnEmma

Message posted on ‎30 Oct 2021 06:41 PM

Re: Sky Q connection to LG OLED

Yes ... 55C1

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Superuser
This message was authored by: Laing1 Answer

Message posted on ‎30 Oct 2021 06:44 PM - last edited: ‎30 Oct 2021 06:45 PM

Re: Sky Q connection to LG OLED

Posted by a Superuser, not a Sky employee. Find out more
@DexnEmma wrote:

Yes ... 55C1

@DexnEmma there is aknown  problem with the LG C1 not working well with Sky this is an LG problem there is a large thread about this see the link below 

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-UHD-Error-011-Latest-Tech-no-obvious-reason/m-p/3794152#M46... 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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