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Discussion topic: Sky Q box does a upgrade every day so have to wait up to ten minutes to re start my sky

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This message was authored by Villa+2 This message was authored by: Villa+2

Sky Q box does a upgrade every day so have to wait up to ten minutes to re start my sky

My sky Q  box  upgrades at least once a week so having to switch sky Q box off at the mains and turn back on and wait for the screen to go blank push home button on remote and wait  for sky Q box to come on any ideas how I could stop this process many thanks 


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This message was authored by NickNewark This message was authored by: NickNewark Answer

Re: Sky Q box does a upgrade every day so have to wait up to ten minutes to re start my sky

Posted by a Superuser, not a Sky employee. Find out more

@Villa+2 The SkyQ system does have an Eco setting, have you tried changing that to none or active? 

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This message was authored by NickNewark This message was authored by: NickNewark

Re: Sky Q box does a upgrade every day so have to wait up to ten minutes to re start my sky

Posted by a Superuser, not a Sky employee. Find out more

It wouldn't be an upgrade, can you give a bit more detail? What time of day does this happen?

Villa+2
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This message was authored by Villa+2 This message was authored by: Villa+2

Re: Sky Q box does a upgrade every day so have to wait up to ten minutes to re start my sky

Thanks nick for getting back to me well it happens sometime between 6 am And 8 am 👍

This message was authored by NickNewark This message was authored by: NickNewark Answer

Re: Sky Q box does a upgrade every day so have to wait up to ten minutes to re start my sky

Posted by a Superuser, not a Sky employee. Find out more

@Villa+2 The SkyQ system does have an Eco setting, have you tried changing that to none or active? 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Q box does a upgrade every day so have to wait up to ten minutes to re start my sky

Posted by a Superuser, not a Sky employee. Find out more

@Villa+2 

I was thinking the same although the times are a little bit out. Have a read of this link and potentially change the settings on each box to None or Active. https://www.sky.com/help/articles/using-the-standby-settings


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Villa+2
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This message was authored by Villa+2 This message was authored by: Villa+2

Re: Sky Q box does a upgrade every day so have to wait up to ten minutes to re start my sky

I put sky Q box in none mode this morning to see if that helps 👍

This message was authored by NickNewark This message was authored by: NickNewark

Re: Sky Q box does a upgrade every day so have to wait up to ten minutes to re start my sky

Posted by a Superuser, not a Sky employee. Find out more

@Villa+2 Okay, see how that goes, if you are still having issues then let us know. 
——————————————————————————————
I’ve been a current Sky customer since 2019. I’m also Super User Member, not a Sky Employee.

Sky Q 1TB (UHD) & (2 x mini), Ultimate On Demand, Sky Superfast Broadband, Sky Talk, Sky Mobile.

Villa+2
Topic Author
This message was authored by Villa+2 This message was authored by: Villa+2

Re: Sky Q box does a upgrade every day so have to wait up to ten minutes to re start my sky

Ok thanks for your help 👍👍

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