Sky Mini and Bluetooth Remote

[Bully4You]

Do all Sky Mini boxes support Bluetooth remotes? I had my Sky Q and Mini box installed in 2018. I wanted to store my Mini box away out of site so purchased a Bluetooth remote. However, I can't get it to pair with the Mini box. I've tried the box reset (0 0 1 Select), I've reset the remote (7 and 9) and then tried to pair and it keeps saying 'Setup Unsuccessful' and to try again. It's a brand new  Bluetoth remote with new batteries. Any further advice would be welcome. Thanks.

[nigea99]

hi @Bully4You yes all SKY boxes support Bluetooth remotes

You do need line of sight to initially pair the remote though. 

When you reset the remote did you press the 7 & 9 until the LED flashed four times ?

[bob1234]

@Bully4YouAll Q boxes support Bluetooth have a look to see if the link below helps.

https://www.sky.com/help/diagnostics/sky-q-remotes/what-would-you-like-help-with

[Bully4You]

Hi. Thank you for your responses and assistance. Yes, I did press 7 and 9 and kept pressed until the remote light flashed 4 times and did have the remote right next to the front of the Sky Mini box when pressing 1 and 3 to pair.

I have an update to my issue following some further investigative work last night. I found that I could not pair my new remote to my main Sky Q box either and additionally I could pair my main Sky Q box remote to the Mini so the issue appears to be with the remote. It's definitely supposed to be a Bluetooth remote as it has the voice control button. The remote was a Christmas present in preparation for the work I'm trying to do now and I have discovered it is a Sky CP remote from Amazon that may we'll have been a rip-off and may be an IR remote in a Bluetooth case - buyers beware.. I have therefore ordered a genuine Sky remote from Amazon and will see how that goes.