Sky HDR

[bjason]

Phoned sky earlier tried upgrading my sky q box to v3 the person I spoke to said I had to pay £50 right there then but why can't you have the £50 added to your sky bill pay it that way 

[Neil.H]

I phoned in earlier and was told it's not available. Guess I'll have to wait until it appears on my TV

[bjason]

The person I spoke to earlier didn't sound like she knew what I was on about she had to put me on hold twice 

[Daniel-UK]

Code 404 & The Secret Garden are Now on Sky Q In 4K HDR 🙂

[Val+Dawson]

@bjason    You are correct.

                      When you order it they just add £50 to your Sky bill.

                      That is how I paid.

[bjason]

@Val+Dawson  I thought that I was right the sky advisor I spoke to on the phone wanted it there and then I don't think she evebn knew what I was on about she had to keep putting me on hold  I've tried doing it through my box that won't let me 

[JasSGriff]

If you could order it in your sky q box where would it be?

[bjason]

@JasSGriff  Hopefully on my account and then upgrades and accessories  sky hdr tried earlier but didn't work

[bjason]

@Zinc+alloy how did you order your hdr box through your sky q box I tried earlier but it not working 

[oldfella]

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@bjason wrote:

@Zinc+alloy how did you order your hdr box through your sky q box I tried earlier but it not working 

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According to This Post  purchasing via the Q box will be available Next week

[Zinc+alloy]

@bjason go into sky q box ,accounts then sky VIP,  you will need your debit card to pay the £50 

[CybrHwk]

Got my V2 that I was sent for the HDR upgrade swapped for a new V3 last Sunday. Working well, the odd audio drop out but not that frequent thankfully. No sign of the Q13 firmware yet though

[Topcat200]

After phoning this morning and being told to wait for email and phone back at 3 if I didn't get one, guess what had to phone back but all sorted now and get the new 2tb box 3 to 5 working days time, only difference was I had to pay the £50 up front as he said it was a offer they were doing which is normally  £99, told him it's always been £50 for the 2tb and £25 for the 1TB,  he had nothing to say to that, long wait but now sorted

[russo109]

https://helpforum.sky.com/t5/user/viewprofilepage/user-id/653299

@CybrHwk how did you manage to get your v2 upgrade cahnged to a V3. Every time I ring up to complain that I paid £50 for a v2 box the Inidan call centre  check with "sky q people" who advise them I have a HDR box. Their customer service is terrible!!

[bob1234]

@russo109  I suppose it depends on what you asked for the V2 works fine with HDR.