Sky HDR

[MightyQuinn]

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@Shimceltic1 wrote:

Read something today saying Netflix is now hdr. Tried mine but still only 4k. Anyone had an update? 

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Hi @Shimceltic1   You need to wait for the Q130 update, which is currently being rolled out in the coming weeks or months.

[MrBAMozzy]

Still not heard anything - still being redirected to 'register my interest' yet again via SkyVIP and the STB...

I don't understand what the problem is, why when we are told that they are contacting people manually, we are still waiting. I have checked my account to make sure my Email address, my Mobile number, my home Telephone number and my address are ALL up to date and I registered with the same name and Email address that my Sky account is linked to.

I really do NOT understand WHY my registration has been an issue when its not an issue for many others. Is it because I don't have Broadband or Mobile with Sky - just my TV service? I have absolutely NO IDEA as to why I am being overlooked, why my registration - which I first did when the option became available to register - has 'failed', whether they still are 'manually' going through all those that fail or do they believe they have contacted everyone, that my registrations are just not getting through at all.

I wish someone would come on and update us...

[cinch]

Phoned customer service, they can't help but told would get the email in 48hrs............nothing again after 72hrs.

[stevo+56]

Im still waiting, and i have emailed the ceo with the problem, i pay the full subscription but not for long, they just arent bothered about there loyal customers.

Could somebody please explain whats going on.

[cinch]

I tell you what's going on, they have your subscription under contract so don't give a fluff about you, all the VIP are words and mean nothing or they would sort the loyal customer base first. 

[Morgan+McDonnell]

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@Shimceltic1 wrote:

Read something today saying Netflix is now hdr. Tried mine but still only 4k. Anyone had an update? 

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@Shimceltic1 

Sky press release:

https://www.skygroup.sky/en-gb/article/sky-q-customers-can-now-get-netflix-in-hdr

[Kei+M]

Unless you're a masochist there's little point registering repeatedly or calling because we can't process the sale outwith the email. We're working on a solution that doesn't require the email so your options are to either wait for this or wait for the email to arrive which are still being released.

Thanks,

[JasSGriff]

@Kei+M you forgot to add you can't process the sale with the mail also.......

[arnsbrae]

@Kei+M 

"Unless you're a masochist...."

Just a reminder for you - you are actually responding to your customers here.

Your post overall is a poor advert for customer service at Sky and you might want to reflect on that.

I had to look twice to check you were actually a Sky employee.

[1IanB]

I received the Sky Q HDR email Upgrade back in early September. Today, I have clicked on the 'Upgrade now' link, but all it does, it takes me to the main Sky.com page, therefore I am unable to upgrade. It seems as though the link is broken.

Has anyone else experienced this issue,  and if so, how was it resolved  ?

Many thanks

[IainP1701]

@Kei+M  can you indicate how long it is likely to take to get through the current list of "registrations of interest" assuming that the current system has continue to be used?

[Roger+Peters]

@Kei+M 

"Unless you're a masochist there's little point registering repeatedly or calling"

Is this a new service Sky are providing that I didn't know about?

You kept that one quiet😜

[rscott]

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@arnsbrae wrote:

@Kei+M 

"Unless you're a masochist...."

Just a reminder for you - you are actually responding to your customers here.

Your post overall is a poor advert for customer service at Sky and you might want to reflect on that.

I had to look twice to check you were actually a Sky employee.

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Given that he's posted on here several times to say that there's no point calling, I think his post is pretty accurate.

[arnsbrae]

@rscott 

I didn't question the accuracy of the post made by the Sky employee.

[bjason]

@1IanB  Having the same problem been trying for the last couple of days but just keeps taking me to the sky homepage