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Discussion topic: Sky HDR
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Message posted on 27 May 2020 10:35 AM
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Re: Sky HDR
@Maverick1975 This. Ten times over.
Ways in which Sky could have handled this;
- Postpone roll out until they could support it
- Email/letter to all customers unable to benefit from this new service with clear info on what they are doing to resolve matters
- No need to burden call centre staff. A simple webpage/form to register complaint/interest which then logs your enquiry and adds your name to a waitlist
I could go on.
Message posted on 27 May 2020 10:36 AM
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Re: Sky HDR
@Duffy502 HDR is working on the Sky Netflix app?
Message posted on 27 May 2020 10:36 AM
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Re: Sky HDR
@PBS83 to be fair aswell I doubt most people if any can tell the difference between hdr10 and HLG anyway
Message posted on 27 May 2020 10:36 AM
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Re: Sky HDR
Yes indeed, try altered carbon
Message posted on 27 May 2020 10:39 AM
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Re: Sky HDR
@Ultramelon wrote:
@Maverick1975 This. Ten times over.
Ways in which Sky could have handled this;
- Postpone roll out until they could support it
- Email/letter to all customers unable to benefit from this new service with clear info on what they are doing to resolve matters
- No need to burden call centre staff. A simple webpage/form to register complaint/interest which then logs your enquiry and adds your name to a waitlist
I could go on.
Or,
Have a very low key rollout with a small number of programmes, which won't generate many contacts from customers , but a manageable amount and enables them to test both the replacement process and iron out issues in the content delivery process.
Customers would use the webpage/form, then call anyway if it wasn't sorted straightaway - it happened a lot with the Sky Sports pause.
I'm sure that before they increase the HDR library much beyond this small amount, they'll have a replacement process up and running.
Message posted on 27 May 2020 10:39 AM
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Re: Sky HDR
@rscott Is there a way to get a new Sky Q box. Even paid for? Contacting Sky seems impossible and there are no links I can see to order one.
Message posted on 27 May 2020 10:41 AM
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Re: Sky HDR
- @Duffy502 this is wrong hdr isn't working for Netflix through the app on the sky box if your TV is sayimg it is then your TV is doing something wrong
Message posted on 27 May 2020 10:41 AM
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Re: Sky HDR
@Maverick1975 wrote:
@rscott Is there a way to get a new Sky Q box. Even paid for? Contacting Sky seems impossible and there are no links I can see to order one.
No way of requesting one specifically because you want HDR support yet - as per previous posts, that process isn't up and running yet.
As you've found, Sky's call centres aren't at full strength yet, so they wouldn't be able to cope with a large number of v1 customers contacting them for ugprades. But if your box developed a fault , I'm sure you'd eventually be able to get through to request a replacement.
Message posted on 27 May 2020 10:42 AM
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Re: Sky HDR
@Duffy502 are saying you are seeing Netflix in HDR via a Sky box - if so which show? Certainly just tried 2 or 3 and it is all in SDR.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 27 May 2020 10:42 AM
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Re: Sky HDR
Message posted on 27 May 2020 10:42 AM
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Re: Sky HDR
Sorry just catching up but if I'm an UHD user how would this HDR work guessing it will work for me? Will the box I currently have support this?
Message posted on 27 May 2020 10:44 AM
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Re: Sky HDR
Ok, so I can't upload my photo to proove it, you need to find a show that in her like the one I suggested
Altered Carbon
Message posted on 27 May 2020 10:44 AM
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Re: Sky HDR
@NickH161 what TV model is it if its post 2016 you should be ok and what box number have you got
Message posted on 27 May 2020 10:44 AM
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Re: Sky HDR
@NickH161 wrote:
Sorry just catching up but if I'm an UHD user how would this HDR work guessing it will work for me? Will the box I currently have support this?
Check the version of your box against this link - https://www.sky.com/help/articles/check-which-sky-q-box
Message posted on 27 May 2020 10:45 AM
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Re: Sky HDR
@Duffy502 I did that and it's only showing as 4k
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