Sky HDR

[Ultramelon]

@Maverick1975 This. Ten times over.

Ways in which Sky could have handled this;

• Postpone roll out until they could support it
• Email/letter to all customers unable to benefit from this new service with clear info on what they are doing to resolve matters
• No need to burden call centre staff. A simple webpage/form to register complaint/interest which then logs your enquiry and adds your name to a waitlist

I could go on. 

[JOHNxEIRE]

@Duffy502 HDR is working on the Sky Netflix app?

[gems+151]

@PBS83  to be fair aswell I doubt most people if any can tell the difference between hdr10 and HLG anyway

[Duffy502]

Yes indeed, try altered carbon

[rscott]

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@Ultramelon wrote:

@Maverick1975 This. Ten times over.

Ways in which Sky could have handled this;

• Postpone roll out until they could support it
• Email/letter to all customers unable to benefit from this new service with clear info on what they are doing to resolve matters
• No need to burden call centre staff. A simple webpage/form to register complaint/interest which then logs your enquiry and adds your name to a waitlist

I could go on. 

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Or,

Have a very low key rollout with a small number of programmes, which won't generate many contacts from customers , but a manageable amount and enables them to test both the replacement process and iron out issues in the content delivery process.

Customers  would use the webpage/form, then call anyway  if it wasn't sorted straightaway - it happened a lot with the Sky Sports pause. 

I'm sure that before they increase the HDR library much beyond this small amount, they'll have a replacement process up and running.

[Maverick1975]

@rscott Is there a way to get a new Sky Q box. Even paid for? Contacting Sky seems impossible and there are no links I can see to order one.

[gems+151]

• @Duffy502 this is wrong hdr isn't working for Netflix through the app on the sky box if your TV is sayimg it is then your TV is doing something wrong 

[rscott]

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@Maverick1975 wrote:

@rscott Is there a way to get a new Sky Q box. Even paid for? Contacting Sky seems impossible and there are no links I can see to order one.

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No way of requesting one specifically because you want HDR support yet  - as per previous posts, that process isn't up and running yet.

As you've found, Sky's call centres aren't at full strength yet, so they wouldn't be able to cope with a large number of v1 customers contacting them for ugprades.  But if your box developed a fault , I'm sure you'd eventually be able to get through to request a replacement.

[Chrisee]

@Duffy502 are saying you are seeing Netflix in HDR via  a Sky box - if so which show? Certainly just tried 2 or 3 and it is all in SDR.

[Duffy502]

[NickH161]

Sorry just catching up but if I'm an UHD user how would this HDR work guessing it will work for me? Will the box I currently have support this?

[Duffy502]

Ok, so I can't upload my photo to proove it, you need to find a show that in her like the one I suggested

Altered Carbon

[gems+151]

@NickH161  what TV model is it if its post 2016 you should be ok and what box number have you got

[rscott]

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@NickH161 wrote:

Sorry just catching up but if I'm an UHD user how would this HDR work guessing it will work for me? Will the box I currently have support this?

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Check the version of your box against this link - https://www.sky.com/help/articles/check-which-sky-q-box

[gems+151]

@Duffy502  I did that and it's only showing as 4k