Sky Go pre box install

[Mike2897]

Only just signed up to sky and was told i could use the Sky go app straight away. When i try to watch anything, (live, catch up or box sets) i get Error:0000 or Error [400]. Is there a period of time before it becomes active?

I've tried restarting the app on different devices and it doesn't change.

[caesarome]

You might need to wait 24 hours if you have only just signed up and if it is still producing the same error then post back here and let us know.

[Mike2897]

So I've left it nearly 48 hours. Sky Go still doesn't work, I get Error [400] on everything.

[Mike2897]

@caesarome Over 48 hours and it's still giving me Error [400] and error 0-01

[caesarome]

Have you set up a Sky ID to login to it with ?

[Mike2897]

@caesarome yes, I set it up with the sky rep 

[caesarome]

What I have done is to escalate your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂