Sky Go Downloads

[FrogmanPete]

I can download some films but I can others.  Error Code 1526 appears when I try

Please can you fix this

[caesarome · Accepted solution]

On these others that you can not download have you previously downloaded them this month ?

[FrogmanPete]

Yes to my Sky Box. Is that the problem?

[FrogmanPete]

@caesarome yes to my sky box, Is that the problem?

[caesarome]

It might be connected somehow so I have escalated your post to Sky who will be in touch with you tomorrow regarding this via a blue chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[FrogmanPete]

@caesarome Unfortunately I won't have access to the internet until the new year, last time I can post. Is there a behind the scenes fix that can be implemented without needing my input?

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat 

[caesarome]

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@FrogmanPete wrote:

@caesarome Unfortunately I won't have access to the internet until the new year, last time I can post. Is there a behind the scenes fix that can be implemented without needing my input?

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No there isn't anything you can do @FrogmanPete .

You have been contacted by Sky now so if you don't reply the chat will be closed so let us know when you are back online and we can re-escalate if you want.

[Lisa-P1987]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂