Sky Glass is Not a Good Television (Not my words)

[d2h]

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@Sarakale wrote:

@Anonymous  No everyone is entitled to their own opinion but how can you make your opinion based off the negatives when you don't even have the tv?it's like me commenting on the latest iPhone when I don't have it,and then making my mind up based of what others are saying,it's getting boring now all the same posts that keep popping up 'sky glass is not a good tv' 'sky glass is rubbish' give it a rest there's more to life than a tv 

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You seem to advise people of the right to an opinion but try to shut them down upon making that opinion. I believe I gave you valid, and detailed, responses to the points you raised above. Your basis of anybody making any comment seems to focus on whether the person owns the TV or not. I like to do my research, by reading informed reviews, informed posts and, most importantly, testing a product out hands-on wherever possible. So, no, I don't own a Glass but I made that decision on a mixture of the above. I won't blindly purchase any product based on marketing hyperbole and all roads point to that being a very astute decision in this particular case. 

Regarding your 'latest iPhone' comment above. You did comment on Apple by saying they're 'not very good'. This is your opinion and you're very much entitled to it. You then say above that you wouldn't comment on the latest iPhone because you've not got it. With that logic in mind, is it ok for people to comment on Sky, the company, but any product-specific comment is off limits?

The same posts keep popping up because many people are feeling cheated and let down - again, something they're entitled to feel. 

You also said that it's 'just a TV'. This is quite right but remember where you are... in a form specifically about that particular TV. 

[jas2000]

Hi @Sarakale, no i dont have a Sky Glass but I pre registered on day one. I have however spent a few hours at a friends house for fireworks evening on a 65inch varient. When have I posted a negative review, the review I posted was a critics. Reviews are an essential way for consumers to decide on a given purchase. One would expect a expert critic to have a better insight than maybe a consumer thats not tech savy. 

The same friend also owns a https://www.bang-olufsen.com/en/gb/televisions/beovision-contour-tv in their annex and I could voice many opinions on in my opinion how outrageously priced that is. And if you dont like the chin on Sky Glass your welcome to laugh at the chins on their TVs.

Our family has decided that we will purchase a 65inch outright and six pucks when we are invited to purchase for this simple reason of Ultra HD on the pucks which the minis are incapable of. Also as a family we never watch anything live except for sporting events and live News. Also I could not give a flying monkeys about ITV who are responsible for how outdated their HUB is so the terrestial players are of no concern to myself.

However with SKY advertising on the Evans radio show innacuracies about the recording facility etc.,, some real world reviews may help themselves decide on the relevant purchase.

Also another forum members post as highlighted another review. Truth always as a way of finding its way out. For myself I find the Sky Glass to be a perfectly acceptable way of consuming Sky and other premium content.

Have a good day..

[bucket57]

@Sarakale 

Agreed, you should not be comparing this tv with a £3k OLED...but there are currently at least a half a dozen OLEDs at less than £1k, even as low as £799 at Currys. I have no axe to grind, but a comparison of a sub £1k TV of any technology would seem to be perfectly valid imho...just saying. Regards🙂

PS I fully accept some will want this because they can't get satellite etc etc

[Anonymous]

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@d2h wrote:

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@Sarakale wrote:

@d2h  Like I said no one cares about the reviews,if people didn't like it then why do so many have it and you can't get hold of the tv? Because Sky were underhand and allowed people to order/purchase the TV solely on what they advertised the TV as. Cloud recording etc. all as standard. People only began to realise the serious limitations of the TV, e.g. very limited recording and dark HDR, upon real-world use. Like I said, people do care about reviews... and they're only just able to read them seeing as Sky didn't allow review samples out until long after the TV was out there and certain outlets had begun to pick up on the issues. Have you heard of damage limitation? Promise of a big new update and an Apple TV+ app are used a headlines and the fact that their update is only going to create the "perception" of increased brightness has already got lost. 

People should make up their own mind Sky aren't holding a gun to their heads telling them they must keep it,yes they charge a premium for it but so do other companies like Apple for example and they aren't the best phones The difference with Apple is that they're incredibly stable products from launch and they do what they're advertised as doing. The recent 'SharePlay' feature was missing upon the iOS 15 release - but nobody had an issue with that because it was clearly advertised as coming at a later date (which it did). What Sky are doing is in many ways much worse than holding a gun to peoples heads - they're allowing people to spend their hard-earned money on a substandard product while letting them believe it's the next big thing and a Sky Q replacement. 

,maybe people should stop bashing it and give it a chance and stop expecting too much from it,it's a mid range tv not some 3 grand OLED By default, Sky does TV - including recording, HDR, and everything else you associate with it. They're now physically doing TV too. The minimum expectations of people are that the TV will record (Sky's choice of word, not mine) and that they can watch the content they pay good money for in the best available quality. After all, it is a TV. To have that experience spoiled by either being completely unable to watch content because Sky failed to tell anybody that it may or may not be available to watch, or that it may appear quite dark - making viewing incredibly tough and uninspiring - is just awful. 

Maybe you should work for Sky's marketing team because you're clearly trying to maintain positives amongst the many negatives. 

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Very well said in my opinion.

[bucket57]

Just an opinion. There are no doubt many users who are/will be perfectly happy with Glass but equally there will be users who will not want to install it on the basis of just seeing what it’s like for the bother and inconvenience of (possibly) having to return it; I don’t think that is unreasonable. Therefore many potential buyers will rely on forums like this, reviews, comparisons with other options and (trying) to see the item in the flesh before buying (all perfectly valid ways of deciding on a purchase). It is accepted, I think, that forums attract more users who, for whatever reason, have problems than those who don’t but that in no way reduces all those posts to “negative”. Sure there are some users who seem to be bent on trashing the product no matter what but there also some users bent on extolling it’s virtues no matter what. How long has Q been going..5 years? On that topic there are over 50k posts. Glass has been going for, what, a month and there are already well over 18k posts..now, unless one’s head is in the sand, that should say something (“good” or “bad”) not only about the process (ordering, cancelling, returning) but also about the TV, the marketing and the platform on which it runs. Glass will probably mature over time, become more robust and the process may well become more streamlined and user friendly but until then no matter how much one may dislike it there will continue to be ongoing  problems and users will continue to post about them. Regards to all🙂

[M3rk]

@d2h  It's funny one , I'll hold my hands up and say I'm probably one of those that didn't fully understand the term HDR , tbh I thought it was just what you guys where calling UHD / 4K, I knew the tv did Dolby vision and was looking for that in a tv to work with my Xbox, but didn't realise The HDR format was another way of showing 4K content, everday is a school day as they say.

what I'm probably never going to get my head round, when people say the hardware is locked can't do anything with that so will never show content correctly, is why Dolby vision content ( and HDR )  , Imo, looks so good through the Xbox, I played the new Forza game last night and it looked fantastic.... and bright !

[Chrisee]

@bucket57 the number of posts in the forum are regularly managed as older posts are archived so there have been many more than 50K posts on Q over the nearly 6 years that forum has been running . 😀

Traffic on the Glass forum is fairly high but not exceptionally so. That you see negative posts is pretty typical as are people deciding that Glass is not for them both are totally fine.

We do have a number of regular negative posters most of those are also fine and are providing useful background. However like any forum there is the odd troll out to make trouble for their own enjoyment but there are ways of dealing with them. 😈

[Sarakale]

@M3rk  Totally agree there the Dolby vision looks superb,watched Joker on 4K disc the other day had a cracking image,rewatching stranger things on Netflix and that looks good too,can't see how some think it's got a bad picture 🤨clearly must be seeing something I'm not 

[bob1234]

I don't think the OLED/LED "discussion" will ever end they actually look a bit different and some prefer one some the other.

[bucket57]

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@Chrisee wrote:

@bucket57 the number of posts in the forum are regularly managed as older posts are archived so there have been many more than 50K posts on Q over the nearly 6 years that forum has been running . 😀

Traffic on the Glass forum is fairly high but not exceptionally so. That you see negative posts is pretty typical as are people deciding that Glass is not for them both are totally fine.

We do have a number of regular negative posters most of those are also fine and are providing useful background. However like any forum there is the odd troll out to make trouble for their own enjoyment but there are ways of dealing with them. 😈

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@Chrisee 

Hi, I stand corrected, thanks for that. I still feel (well I would wouldn't I 😉) that nearly 19k posts in the short time Glass has been available should give some cause for concern, especially given the nature of many of the issues raised...but I am sure Sky are aware and improvements are on the way🙂 Regards.

[Sarakale]

So @d2h  you don't have the tv?yes it is a forum based off the glass tv,how you make your mind up based off what everyone is saying on here is beyond me,probably seen it for a couple of hours at a friends house,and based your decision off that,and my opinions are based off the fact I actually have the tv and the general experience I have of it has been good,the picture is good once you change some of the settings,the UI is super fast and it sounds superb,to me you point seems a bit invalid considering you don't even have the tv and yet are quick to bash it anyway your entitled to your opinion have a great day 👍

[Anonymous]

Whilst forums do only seem to attract negative posts regarding products, and you might think that if people are happy they aren't really going to post.  But also to be taken into consideration is the amount of unhappy customers out there who don't even know this place exists.  So whilst there may be many happy customers out there not posting, there will also be many unhappy ones also not posting.

[TimmyBGood]

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@Sarakale wrote:

can't see how some think it's got a bad picture 🤨clearly must be seeing something I'm not 

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Always possible there's variation between sizes, different manufacturing batches in the same size, damage in storage or transit etc.  The point about letting a set acclimatise when first brought inside rather than powering it on immediately is an interesting one, particularly as we get later into the year and they spend considerable time in unheated warehouse and van space prior to delivery.

[Sarakale]

@TimmyBGood  Yes there is that,but the general consensus on here it that most people are not happy with the picture 'poor hdr' 'not enough nits for true hdr ' etc like all things there will be a drop in quality when making such a mass product,that's to be expected for everyone that likes it you will get people who don't it reminds me a bit of my pioneer kuro that I had,about as heavy too I'd say the picture is similar to a plasma 

[d2h]

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@Sarakale wrote:

So @d2h  you don't have the tv?yes it is a forum based off the glass tv,how you make your mind up based off what everyone is saying on here is beyond me,probably seen it for a couple of hours at a friends house,and based your decision off that,and my opinions are based off the fact I actually have the tv and the general experience I have of it has been good,the picture is good once you change some of the settings,the UI is super fast and it sounds superb,to me you point seems a bit invalid considering you don't even have the tv and yet are quick to bash it anyway your entitled to your opinion have a great day 👍

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Anybody saying anything remotely negative about the TV is invalid to you, evidently. 

I've had extensive use of the TV and have had plenty of real world use. I can safely say that it's not a good TV. If I was after a cheap panel, with fair to middling SDR performance and low to non-existent HDR performance, I'd be all over Sky Glass like a rash. 

Our tastes in what constitutes a good viewing experience clearly differ greatly. But that's fine. Enjoy your TV!