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26 Oct 2021 05:50 PM
Wouldn't say I'm singling him out, I actually felt sorry for him- he hadn't been trained and he was going raise that with his manager..
It's more the fact, that inly
resolution was to send the whole lot back and start again, I just need a stand 🤷♂️
26 Oct 2021 06:38 PM
@Rhonny Harsh on @Mr+Flibbles+86 , besides saying nothing like that he's been nothing but professional & helpful as far as his remit allows them to.
It's also a cool user name (apologies if that is your real name 😉 )
26 Oct 2021 06:59 PM
I'm baffled why tv and stand are even considered 'separate'. You can't even order a tv without a stand. The stand is needed to wall mount also. Very odd.
26 Oct 2021 07:29 PM
Posted by a Superuser, not a Sky employee. Find out moreSorry if it was harsh. I wasn't singling you out, more the overall Sky response in needing to collect and replace instead of just providing a stand, plus the ridiculousness of much I've been reading over the last week.
I will pipe down. Nothing to do with me. I should know better than to get wound up on other people's behalf.
27 Oct 2021 09:19 AM
Posted by a Sky employeeit's all good, don't worry about it. We're all here to try and help however we can whether staff or other users. I understand the frustrations like everyone else and hopefully all these teething problems will be ironed out quickly and in the meantime we are here on the messaging service to help however we can.
30 Nov 2021 03:48 PM
The wall bracket is part os the stand which you should have received with your TV in a seperate package
Hope you have sorted this now.
I have put my 65 inch on the wall its not easy as you must be exact in your measurements and olacement but now looks amazing
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