Sky Broadband router

[aandybrr+1]

Help the voice light on my router keeps lighting up amber this is happening several times a day and it is affecting my WiFi and internet connection to my tv i am having to reset my router and switching it off and on then it is ok for a while until it goes amber again any help would be great before i phone Sky

[cookiemonsteruk]

@aandybrr+1 

Resetting the router is the recognised diy fix. Because its happening frequently might need to ring sky for a new router.

[aandybrr+1]

Thanks for that i thought i might have to contact Sky

[cookiemonsteruk]

@aandybrr+1 

Call sky on 150 from a landline
0333-7591-018 from any other phone

[cookiemonsteruk]

@aandybrr+1 

Its popped up quite a lot today so don't know if theres an underlying issue

[Chrisee]

@aandybrr+1 there does appear to be an underlying issue which Sky have confirmed is being looked into. 

[Carol+N]

Hi, I've been having some intermittent drop outs since receiving a brand new ER115 router last week. I've reset multiple times, restarted the router an finally noticed what looks like an abnormlly high number of LAN collision packets (arond 4,000 per hour since the last restart). My Sky Q box (running a beta of Q160) is hardwired to the router, the other ethernet port is used to connect some security cameras via Powerline adaptors. I also have 2 TP link wifi extenders to feed a Ring video doorbell and my consservatory, whch the ER115 isn't strong enough to connect. I've spent what feels like a lifetime on the phone to Sky's technical support over the last couple of weeks, which resulted inthe new router. Before I go back again can anybpdy give me a view on whether my stats suggest a problem? Needless to say the "My Sky" app tests all come back clear! Advice appreciated, thanks. 

[Carol+N]

...router stats screen snip (i think) being moderated as we speak, but in case it helps here they are in text form: (x to replace disallowed digits)

System Up Time: 38:36:19

Port Status            TxPkts         RxPkts       Collision Pkts       Tx b/s       Rx b/s       Up Time

WAN MER                476497x     946949x       3                             23609       12566     38:35:07

LAN Up                    184762x       144316x           16942x               17221         15074     38:36:19

WLAN (2.4 GHz) Up 700917 32970 0 3178 0 38:34:33

WLAN (5 GHz) Up 9710594 4405373 0 575382 43006 38:34:19

[cookiemonsteruk]

@Carol+N 

Are there any figures underneath the ones you posted or are you on full fibre fttp

Could you post the results from my sky app->broadband/talk->run tests->more about your connection

[cookiemonsteruk]

@Carol+N 

ER115

Sky superfast ? we do need to see all line attenuation, noise margin and speeds

[Carol+N]

Thanks for the prompt reponse Cookiemonster, just had a weird "authentication ticket failure" on posting my first response so her egoes again, this time splitting the additional router stats from the run tests > more about your connection results. 

1. Additional router stats

Broadband Link                     Downstream                               Upstream
Connection Speed (Kbps) 59988                                           20000
Line Attenuation (dB) DS1:12.5 DS2:30.3 DS3:46.2         US0:6.3 US1:25.8 US2:38.3
Noise Margin (dB) DS1:6.3 DS2:6.2 DS3:6.2                        US0:8.3 US1:6.3 US2:6.0

[cookiemonsteruk]

@Carol+N 

Line attenuation indicates you should get up to 80Mbps. What is your minimum guaranteed speed?

[Carol+N]

2. More about your connection

Status: Good                        59 Mb/s
Access line speed to your hub is 59 megabits per second

More about your speed
Your package: Sky Broadband Superfast

Estimated upload speed: 20 Mb/sEstimated upload speed: 20 Megabits per second

Normally available download speed 48 - 63 Mb/s

Normally available download speed 48 to 63 Megabits per second

Guaranteed Minimum Download Speed: 43 Mb/s

Guaranteed Minimum Download Speed: 43 Megabits per second

I think the original router stats scrfeen snip is stil being moderated so may appear on here in dure course but do let me know if youned anything else. In short, speeds seem to be holding up since I resynchronised 2.4 and 5Ghz bands as a workaround for the Sky Q v3 bos packet folloding issue, but I'm now getting intermittent instantaneous dropouts from a brad new ER115 router with all factory defaults except IPv6 disable nthe advice of a sky engineer who visited a couple of weeks ago (to try to solve connetivity issues).

[Carol+N]

...with apologies for the typos!

[cookiemonsteruk]

@Carol+N 

Thought your speeds would have been higher to tackle it as a line fault . How many drop outs are you getting each day.?