Sky Broadband being throttled?

[Maverick1975]

I have FTTC sky broadband and have had next to no issues with it since install 3 years ago. I have a speed guarantee of 50Mb/s and it has never dropped below 57Mb/s. Until the 12th Feb. It suddenly dropped to 44Mb/s and has stayed there since. Still is at time of writing.

An openreach engieer is coming Monday but I dont believe there is anything wrong in my house. I would be supprised if they found any faults outside the property also. Faults would surely resuly in eratic speeds, more severe slow speeds or drop-outs. It looks much more like throttling to me. But that been said, Sky have to compensate me every day my BB is below 50Mb/s. So it is not in their interest to throttle my speeds.

Any ideas? I honestly think an engineer visit is a waste of time.

[cookiemonsteruk]

@Maverick1975 

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Maverick1975]

I'll have a look at posting them on here when I get home to access my router.

The speeds I am quoting are direct from the mySKY health check

[Maverick1975]

Stats attached. Speed is as sky state

 

[cookiemonsteruk · Accepted solution]

@Maverick1975 

44Mbps with a guarantee of 50Mbps on a line capable of 65-70Mbps with a high noise margin ... have i left anything out 🤔 thats one bad line fault . Can't tell where it lies internal or external but you are close to the cabinet shouldn't be to hard to find . Hope it gets sorted

[Highlinder]

@Maverick1975Does thebroadband test pick up any faults when you run it?

[Maverick1975]

It did show a slower than capable speeds but that was it. This morning everything is green dots but still 44mb/s so poor speed

[Maverick1975]

The engineer is here Monday so we find out then I guess