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This message was authored by: Richard+H1971

Message posted on ‎06 Aug 2021 12:08 PM

SKY+

Any idea why i am being charged for Sky+ when i am no longer a sky customer? Currently run my TV through Virgin

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This message was authored by: GD1

Message posted on ‎06 Aug 2021 12:10 PM - last edited: ‎06 Aug 2021 12:41 PM

Re: SKY+

Posted by a Superuser, not a Sky employee. Find out more

@Richard+H1971  As we are all customers then no, we don't know why you're being charged for Sky +  You did cancel your Sky services before you went to Virgin Media, you would need to have given 31 days notice.

 

If you just signed up to Virgin Media then I'm afraid that in itself would not cancel Sky+

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Richard+H1971

Message posted on ‎06 Aug 2021 12:38 PM

Re: SKY+

Thanks for the response. getting any engagement from Sky is impossible! 

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Message posted on ‎06 Aug 2021 12:42 PM

Re: SKY+

Posted by a Superuser, not a Sky employee. Find out more

@Richard+H1971  But did you actually give your cancellation notice to Sky? And when?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: SKY1992bf

Message posted on ‎06 Aug 2021 12:47 PM

Re: SKY+

Posted by a Superuser, not a Sky employee. Find out more

@Richard+H1971  Do you by any chance have a sky + hd linked upto a second tv and use that to record/playback non subscription channels? if so that could be why your seeing a sky+ subscription charge (£10pm?)


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