Refund

[zanedonovan]

I have returned back to sky after the sales department contacted me I have a package of £39 per month I was in contract with Bt but I was told it would not be a problem sky would pay the remaining £212 I got the final bill from Bt I was told to pay this bill and sky would refund me I have done exactly that now sky have not refunded me or put the money into my sky account as a credit I'm disgusted with sky I would have stayed with Bt I can not afford to lose the £212 I have sent the relevant proof of the last bill to switchingcredit@sky.uk showing you proof from my personal bank account but nothing has happened also I've had to pay sky £55 this month why !!!! If I get no response from you I will be going to contact the customer rights services and the ombudsman thankyou denise allen

[GD1]

@zanedonovan  I'm afraid there is little the forum can do as we don't have account access, have you followed the correct process to claim your switch credit?  https://www.sky.com/help/articles/switching-credit-offer

[Mark39]

@zanedonovan Sky offer to reimburse up to £100 for broadband/phone services and up to a further £100 for TV, so a total of £200 if you have both.

When did you submit your bill and proof of payment to the Switch Credit team? If it's less than a month ago, it's probably yet to be processed.

[Lisa-P1987]

Also just making sure you submitted official bank statement PDF's as they cannot accept any other format or screenshots from a banking app. 

[PandJ2020]

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@zanedonovan wrote:

 I've had to pay sky £55 this month why !!!! If I get no response from you I will be going to contact the customer rights services and the ombudsman thankyou denise allen

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First bills are higher due to the in advance charging and periods covered.  Check your future bills.

And you can't go straight to the ombudsman until you've exhausted the providers complaints procedure.

But then again you're just telling other customers here.  Give Sky a call to resolve your issues but it would be unusual to cover such a large early termination charge.