SKY!!!!!!!!!!!!!!!!!!!!!

[Skyqcus]

So you have to go online to manage your account and then be told to call in and then be told to go online, 'long waiting hours' are by design and not due to lack of staff or COVID. Not having a customer service email that most companies have to allow atleast a direct message to be passed onto them.

The automated system clearly discourages waiting to talk to an advisor followed by hours of waiting time with sky hoping customers will just be fed up and hang up.

This is locked out, and there is no defence for this treatment for paying customers.

[Snakebite26]

I'll contact them tomorrow thanks 

[GD1]

@Skyqcus As advised the best times to call are from 7am or after 9pm, these tend to be quiter times so you would get through.  There really is nothing your fellow customers can do about wait times.

[Mark39]

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@Skyqcus wrote:

So you have to go online to manage your account and then be told to call in and then be told to go online, 'long waiting hours' are by design and not due to lack of staff or COVID. Not having a customer service email that most companies have to allow atleast a direct message to be passed onto them.

The automated system clearly discourages waiting to talk to an advisor followed by hours of waiting time with sky hoping customers will just be fed up and hang up.

This is locked out, and there is no defence for this treatment for paying customers.

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Well, I'm sure you know best.....

[SKY1992bf]

@Snakebite26  You will need to give 31 days notice to cancel use one of the contact options on this link 

click on yes I need more help at the very bottom 

https://www.sky.com/help/articles/cancel-sky-tv#still-need-hand

also note you may not be able to cancel if you are still within a minimum term 

[Snakebite26]

I don't want to cancel all I want to do is see if they can keep my TV a d broadband running until I get paid 

[GD1]

@Snakebite26  Then you will have to call Sky to discuss this.

[Daniel0210]

@Snakebite26 Then you'd best ring before your normal billing date if it hasn't already gone past that. If there are insufficient funds in your account Sky will try again about 10 days later before restricting your services.

[TechmanagerMal]

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@Snakebite26 wrote:

I don't want to cancel all I want to do is see if they can keep my TV a d broadband running until I get paid 

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• See my explanation in the answer to your PM.

[SKY1992bf]

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@Snakebite26 wrote:

Well I only want to keep my sky on until the 15th of this month as I've been in hospital 

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What you posted above made it sound like you only wanted to keep your service until the 15th July hence my advice on cancellation