SKY!!!!!!!!!!!!!!!!!!!!!

[Skyqcus]

Why is it that when you go on the site to change your plan it tells you to call in, you call in and it tells you to go online!!!!!!!!!!

SKY! STOP LOCKING YOUR CUSTOMERS OUT AND CHARGING THEM MORE AND MORE EVERY MONTH WITHOUT ANY CONFIRMATION!!

If any of the sky employees sees this get someone to call me cause it is impossible to reach you and I will escalate this to my bank if no one gets back to me!

[GD1]

@Skyqcus  This is a customer to customer forum, any Employees from Sky do not have account access nor would they know who you are from a forum post.

Sky most certainly won't call you on the back of this post.

[TechmanagerMal]

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@Skyqcus wrote:

Why is it that when you go on the site to change your plan it tells you to call in, you call in and it tells you to go online!!!!!!!!!!

SKY! STOP LOCKING YOUR CUSTOMERS OUT AND CHARGING THEM MORE AND MORE EVERY MONTH WITHOUT ANY CONFIRMATION!!

If any of the sky employees sees this get someone to call me cause it is impossible to reach you and I will escalate this to my bank if no one gets back to me!

---

• The automated system is indeed a pain but this has proved successful for customers who have followed the advice - if you want to discuss an issue with Sky then click on "Need more help" at the bottom of this page
  https://www.sky.com/help/home
• If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
• When you call you will be asked if the call is to do with mobile say "No"
  You will then be asked the nature of the call say " Technical "
  You will be offered a text to the number you are calling on say "Yes" and a text will be sent DO NOT hang up when it says to do so.
  It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
• If you come to the end of a discounted minimum term offer you will automatically default to the full price unless you renegotiate another minimum term deal.
• Sky or an employee may well see this post and reach out via the blue bubble option described here -  https://helpforum.sky.com/t5/Get-Started/Community-Messaging/td-p/3378405

[Skyqcus]

Thanks for the repsonse, but I have followed this step multiple times and once ended up waiting over an hour on a call an no one answers the call.

And it is not a free number so I dont even know if they are charging me whilst I am waiting to resolve an issue they are not willing to help with.

It is unacceptable to lock customers out, there is no defence for that.

The automated system is not helpful at all because customers tend to only call for important things that for the most part only a human can help with.

[TimmyBGood]

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@Skyqcus wrote:

and I will escalate this to my bank if no one gets back to me!

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Note that cancelling a Direct Debit just causes your Sky account to go into deficit, and then they automatically restrict service and won't permit any communication until the debt is cleared.

[Snakebite26]

I'm just wondering if you have an email address that I could send an email to regarding my account if u have that would be much easier for me to explain 

[SKY1992bf]

@Snakebite26  Unfortunately there's no email address for sky support 

[GD1]

@Skyqcus  It is a free number if you have 01, 02 & 03 numbers included in your calling plan which most providers do. If you have Sky Talk or Sky mobile you can call on 150, which is free.

[Snakebite26]

Am I able to have one of the mangers emails 

[Mark39]

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@Skyqcus wrote:

Thanks for the repsonse, but I have followed this step multiple times and once ended up waiting over an hour on a call an no one answers the call.

And it is not a free number so I dont even know if they are charging me whilst I am waiting to resolve an issue they are not willing to help with.

It is unacceptable to lock customers out, there is no defence for 

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You're not 'locked out' but call waiting times can be long. Try when lines open  (7.00am, I think) or after 9.00pm. You are, of course, being charged while you're waiting, unless you have a Sky landline or mobile.

[TechmanagerMal]

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@Skyqcus wrote:

Thanks for the repsonse, but I have followed this step multiple times and once ended up waiting over an hour on a call an no one answers the call.

And it is not a free number so I dont even know if they are charging me whilst I am waiting to resolve an issue they are not willing to help with.

It is unacceptable to lock customers out, there is no defence for that.

The automated system is not helpful at all because customers tend to only call for important things that for the most part only a human can help with.

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• It got you to the queue but the call timed out when the line was very busy?
• The numbers I gave are free in the UK if you have Sky Talk or Sky Mobile?
• Do you mean your service has been restricted?
• I am told the new Virtual Assistant will lead to the number relevant to your inquiry?

[Daniel0210]

@Snakebite26 As previously answered email is not an option used by Sky.

[Snakebite26]

Well I only want to keep my sky on until the 15th of this month as I've been in hospital 

[SKY1992bf]

@Snakebite26  Has I've already say there is no email support for Sky

[GD1]

@Snakebite26 We are all customers here so no one can give you a managers email.  Having said that it would not be appropriate to give a managers email address out in a public forum, given the amount of customers Sky has 1 sole manager could not get through individual emails from disgruntled customers.

There also will be more than 1 manager within Sky.

You need to contact them by phone and be patient.