Rubbish broadband

[Raiz]

Really fed up with the rubbish internet , I run the test via the app it's says it's good I phone them they say line is good  but it isn't is awful even hardwired , I sat here tonight watching Disney via my tv which is hardwired and I kept buffering the sky app said all was good , then it stopped the modem only had one light , the power light but the sky app said all is good , what the hell is going on with sky's router and internet I can't wait for my contract  to run out 😡

[JPR007]

@Raiz Can you post your router stats for us at all? What devices are connected and by which method (WiFi/Ethernet). 
How long have you been having the issue(s) for?

[Raiz]

I don't know how to post the stats  , they replaced the router a week ago which made no difference. It was all fine up to 2 weeks a go . Nothing has changed we have the same iPads etc connected as we've had for the last 3 years . It's really annoying as all I get is the line shows it's all good . Yes it maybe but coming out which is the important bit isn't! . Reading the comments and reviews on other threads and sites the reviews for sky routers WiFi is terrible so I am off when I can as the service to get it fixed is just as bd as the router . 

[Skull+Treaty]

@Raiz 

Follow this guide re posting the stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

[Raiz]

Was a nightmare trying to get this with no internet. 59B9D94E-4163-4473-A370-68C46173E2F3.png

[Raiz]

This was the speed test I took at the time too 

11E71959-6575-4CCB-9459-51E58998106D.png

[Raiz]

And this was a hardwired tv and this was meant to be Disney + , the sky app said all was good 😡 at 72mb/s 

[Raiz]

745C426B-BB2C-4A5D-AE2A-74475CA3F89F.jpeg

[JPR007]

@Raiz I don't wish to sound pedantic...but that speed test is on a phone carried out over 4G, not using your Wi-Fi/broadband....

I can't see the other images you have posted yet they should appear soon when they are approved.

What is the device your are doing the test on that is hard wired?

[Raiz]

Bugger sorry posted wrong pic , this was when the internet went down

[Raiz]

it's the tv . a Samsung q95 via the internet 

[JPR007]

@Raiz So what exactly is connected up to what and how on your network? I know you said iPads and phones, these are WiFi obviously, but Sky Q boxes at all? If so how many? Any laptops/PC's/Games consoles?

It is very strange for a device connected via ethernet to not receive a network connection, but something was using the LAN heavily when you posted that stats screenshot as there is a large amount of LAN traffic. 

It looks like you have the ER115 router, it is true it isn't exactly well know for its Wi-Fi performance, the new SR203 is better, but it won't compete with more expensive 3rd party kit, indeed no ISP supplied router would. Whereabouts is the router within the house, at one extreme/end, or is it in the middle? And is it out in the open or tucked away in a cupboard or within a thick cabinet? It's flat orientation doesn't exactly help, an idea driven more by the sales department than the design department....

Also, the Sky app is reporting correctly, your sync speed is 72M/b according to the router stats, so the issue is obviously within the internal network and/or Wi-Fi related. They also show that the broadband connection itself has not dropped for the last 24 hours, and that was the last time you rebooted the router.

[Raiz]

From router eaternet to splitter which hardwires tv cctv Xbox and when working (engineer coming Friday ) sky Q BOX . all was good for 3 years or so till 2 weeks ago . Nothing has changed or touched i internet just started playing up . The sky q box when hardwired connects but only stays for a few minutes then flicks to WiFi  I reconnect and it flicks back hence Enginner coming Friday   But I've been told that's it's tv not broadband engineer . They replaced router but still the same . It's not rubbish all the time it can be good for a few hours then go or it can go on off on off , This happened the other day my wife was working from home nothing was on just her laptop and phone and it kept dropping , all 3 lights stay on only a handful of times the lights have gone off . The router is on the side board and nothing is never it . 

[JPR007]

@Raiz when you say splitter, I assume you mean an Ethernet switch, not a cable that splits? If not what is it you have? If it is a switch, what switch (model) is it? 

Sky have two different teams that deal with the Broadband and Sky Q. The Sky Q guys usually have software licences from the company the Sky boxes use for the Wi-Fi mesh, which is called Airties, whereas the broadband teams don't really touch the TV part. This allows them to check how the mesh with the Q boxes is connecting up.

[Raiz]

Yer that's it it's a switch , it's a netgear  GS305,  But like I said it was fine up till 2 weeks ago , and I also unplugged everything and it still played up ,I do notice an improvement in stability  when the sky q box is off , I also forgot to mention that we have a sky booster in another part of the house to help with the dead spots . I've been reading about this mesh thing on  sky q in forums etc it seems that's a real pain when it comes to the WiFi so makes me wonder why sky has buried its head in the sand for so long when it's obvious there is a problem there 😡