Router keeps dropping internet connection daily

[Steph-Gg]

Thanks 🙏🏻 

[familylife]

Hi Just want to give update on my orignal post for drop outs. So after months of back and fourth and still getting the external internet drop out (NOT internal ones to devices) I have been told its because i have to many devices connected to my router total 48. Well i was taken back by this comment so asked to be put on higher MBPS but then told i am on the highest for my area (NO Fibre available.

But here's one thing how can internal devices cause the external internet connection to my router to disconnect?? as i am told its to much traffic even though the traffic is from my device to the router and back again (Basically Google & Lights, plugs, boiler, door bell etc).

We are encorraged to go smart to help enviroment and when we do we cant do it because of a little black box issue and under performing ISP's.

If there is any IT persons out there that can confirm what i am being told or have a better solution i would be greatfull, as cant see fibre being available in my area for years (proberbly be dead before it is available)

Les

[KMSKYLINE]

Hi same problem- tried calling 150 as suggested in previous posts, but it's not Sky? 
i work in healthcare and need to remain connected- our issue has become worse in last two months!

clearly it's too many subscribers in the area or too many devices.. except I'm on fibre and do not live in a built up area and I only have one pc - tv - phone and only two connected at same time maximum- my internet just crashed again and I had to wait for it to come back on, took nearly an hour, it's just not good enough! £200 a month for this??

my office has mutiple devices and system in the middle of a city and never goes off line?? 
I should have 24/7 access if not - what am I paying for?

thank you - rant over 

[Richie+RVF]

I feel your pain, it really is not good enough, our internet drops out every single day, genuinely, every single day!

I have just not bothered calling sky anymore as they ask the exact same questions every single time and it is quicker to just wait for it to reconnect itself than to go through the phone call!

As soon as another option becomes available for me in my area I will move from sky, they obviously just simply do not care, despite being with them for almost 20 years and paying over €200 every month!

[Paul+O+1976]

I too am having issues with my broadband connection, dropping out randomly, not great when working from home, having to reset the router and then having to relinl the sky q box and mini box to it, seems to be happening more and more lately

[MRTU]

I have been having the same problem for 8 months now. 
called Sky 6 times, had various chat conversations 

received a new box which didn't resolve the issue

recwived new Q mini box, which didn't resolve the issue

promised an engineer, given a time slot, no one turned up

apparently all tests are fine so there is no problem!!!

apart from; my mini boxes both freeze

my internet goes off completely wireless and wired despite all three green lights still on

sly only interested to receive my money but not in providing me a service

ridiculous

ABSOLUTE SHAMBLES

[Lisa-P1987]

Update -  We have sent a wifi booster out to provide a stable connection between the hub and mini box. 

[Richie+RVF]

Hi, how much is a WiFi booster?

Thanks,

Richie.

[Chrisee]

@Richie+RVF Sky fo not sell their boosters but they are provided free of charge to customers with the Broadband Boost bundles who cannot get a minimum of 3Mb/s in all rooms or to customers whose Q tv boxes are losing connection. Sky will also occasionally supply boosters as a good will offering but that is rare. 

You can buy used Sky boosters in line but they are not very good value. Third party boosters and Access points are widely available of course.

[Richie+RVF]

Hi Chrisee,

thanks for the reply, do you know how I can avail of that? My mini box was practically useless over the weekend, continually giving a blue screen saying that I cannot watch tv at the moment as there is a connectivity issue.

I have tried calling many times but wither cannot get through or get caught in a loop where I cannot get to speak to anyone.

It is also VERY frustrating to be asked to reset everything, for the nth time, just so that the agent can go through their checklist - resetting is something I, and I'm sure a lot of other 'customers', are very accustomed with performing!

Thanks again,

Richie.

[MRTU]

Here is another question, just to help me identify what my issues might be;

Am I able to watch recorded programs on my sky Q box when there is no internet connection to the outside world? Should my sky mini boxes still allow me to watch what's on my main Q box by using the mesh?

i will try this later myself also. 

[Expert+User]

I have the same issue, I am on fibre, using the new upgraded router. Connection to outside drops and all 3 lights are green, everyday now and its really annoying. On 2nd router and same problem. Open reach came out and said line is fine, sky equipment has issues. Calling sky all the time is annoying, same old tests  nothing gets fixed.

[Expert+User]

Sky blame the issue on smart devices connected to the hub and say I should reboot whenever the issue occurs, that is all they will do, I would suggest not using sky for Broadband, I am going to cancel everything, service is rubbish.

[MRTU]

I received my 3rd router. Worked well for 46 hours! Not even 2 days. Now have to reset 2-3-4 times every day. But the worst part is, the mesh gets confused. I have a booster, a ky q box and 2 mini boxes. They just end up connecting randomly to each other. So each time I have to turn all 4 boxes off and start the sequence of pairing the booster, q box, mini 1 and mini 2. 
it keeps me fit, running around the house. 

sooooooo annoying 

[Expert+User]

Mine went down again just now, I have disabled ipv6 functionality which effectively halves connected devices on the list. Will see how long till the next reboot is required. For your issue try turning off the 2.4 band on the sky boxes, this should in theory stabilise the mesh network. It helped my boxes anyway, don't turn it off on the router itself.