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Discussion topic: Recordings stop before it’s end
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Message posted on 19 Feb 2019 06:33 AM
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Every night I record Newsnight on BBC2, for the last week, when I watch the playback, I find the recording has stopped about 5 mins before the end, meaning I miss the discussions.
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Message posted on 13 Mar 2019 01:47 PM
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@Federica-C , I don't know if you have any contacts in the BBC's scheduling department, but it's those people who need a nudge if you would be so kind for us, not just the technical people!
Hi @mr.tickle,
Our platform management team has been in touch with BBC schedulers regarding this. The issue seems to be caused by the BBC Weather slot, which is scheduled as a separate programme for 5 minutes after Newsnight daily. This used to be a short forecast in between programmes and was therefore not listed in the EPG.
According to BBC, billing the weather separately after Newsnight was an editorial decision as for years it wasn’t even mentioned in the Newsnight synopsis. So viewers are now able to see that there is weather after Newsnight.
Following our reports, BBC schedulers have now made changes to the way the recording works, so that it shouldn't stop when BBC Weather kicks in.
Federica-C
Community Manager
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Message posted on 19 Feb 2019 09:49 AM
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Re: Recordings stop before it’s end
What is the padding setting on your Sky Box you can add an additional 5mins to your recordings using this
Message posted on 19 Feb 2019 11:56 AM
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Re: Recordings stop before it’s end
Thank you for your speedy response. I've looked through the pdf file, but it doesn't mention "padding settings, or am I missing something. Regards
Message posted on 19 Feb 2019 12:00 PM
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Re: Recordings stop before it’s end
Services >> Options >> Sky+ Setup
Add to start of recording
Add to End of recording
These are the options commonly known as padding
Hope that helps 🙂👍🏻
Message posted on 19 Feb 2019 01:19 PM
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Re: Recordings stop before it’s end
Thank you again for the speedy response. Found it, they were set to Auto, so I'll tweek the settings and see what happens tonight.
Message posted on 20 Feb 2019 08:50 AM
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Re: Recordings stop before it’s end
Hi all,
We've just been informed that this is a known issue and our EPG Services are currently looking into it. Thanks, @Leaward for raising it through the community.
Federica-C
Community Manager
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Message posted on 20 Feb 2019 09:36 AM
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Re: Recordings stop before it’s end
Thankyou for your response. I followed previous advice from the community, and altered the padding from Auto to 2 mins, but this made no difference, so I will await your EPG solution. Regards
Message posted on 21 Feb 2019 07:14 PM
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Re: Recordings stop before it’s end
I’ve added 5-10 mins each end and still hardly ever get a full programme!!
Message posted on 06 Mar 2019 01:28 AM
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Re: Recordings stop before it’s end
Still unresolved two weeks later. Any update?
Message posted on 06 Mar 2019 10:14 AM
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Re: Recordings stop before it’s end
@Anonymous wrote:
Still unresolved two weeks later. Any update?
Morning @Anonymous ,
BBC are still looking into this. Meanwhile, you can set the recording by selecting Newsnight and the BBC Weather that is on after Newsnight on the Sky TV Guide and then choose "Record Series on both."
Federica-C
Community Manager
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Message posted on 06 Mar 2019 10:27 AM
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Re: Recordings stop before it’s end
Fine, but surely this should have been sorted by now. Pretty poor really...
Message posted on 06 Mar 2019 11:55 AM
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Re: Recordings stop before it’s end
Perhaps it would be worth you taking it up with the BBC, @Anonymous ?
Message posted on 06 Mar 2019 01:05 PM
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Re: Recordings stop before it’s end
Pretty sure I pay Sky to do that on my behalf. Have tweeted Newsnight though.
Message posted on 07 Mar 2019 08:24 PM - last edited: 07 Mar 2019 08:27 PM
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Re: Recordings stop before it’s end
Newsnight is persistently and deliberately run late - and has been for around 20 years. The BBC's excuse is that it lets people watch their local news on BBC1 and then turn over and not miss the start of Newsnight.
However, the BBC should be sending the "start" signals when each programme starts, which the Sky box should be looking for. Ie, if there is no padding, it doesn't record 22:30-23:15, it records from "Start of Newsnight signal seen" to "Start of Newsnight's successor programme seen".
If you set "Add to End of Recording" to 10 minutes, which is the longest - there really ought to be 15, 20, 30 etc options too - then it will record until either 23:25, or "Start of Newsnight's successor programme seen"+ten minutes. Can't remember which.
Ultimately it's the BBC's fault for playing fast and loose with the times, but ALL UK broadcasters pull these stunts, in particular ITV and the BBC. Which is why PVR creators are FORCED to add these archaic "padding" options for recordings, which simply shouldn't be required in this day and age. Other than the odd live event overrunning, you wouldn't need padding options in 99% of cases. But here we are, needing to use this safety net for a flagship regular programme, which has entirely predictable and planned-to-the-second timings.
So because we're relying on a safety net, it's tempting to think "the safety net should better". See above for my suggestions on how to make it better. But the root of the problem is arrogant broadcasters doing it on purpose, day in, day out.
@Federica-C , I don't know if you have any contacts in the BBC's scheduling department, but it's those people who need a nudge if you would be so kind for us, not just the technical people!
I do not have a sig other than this message. SkyQ.
Enjoying HDR with 4k Blu-Ray, Amazon, YouTube and gaming since 2016.
Message posted on 07 Mar 2019 08:30 PM
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Re: Recordings stop before it’s end
Using manual record will allow more flexibility to the amount of time you can add to a recording
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