Rattling sky dish since installation

[hannahroster]

 

Hello, 

We're a rattling Sky dish. It's been like that since installation. On close inspection it appears to be missing additonal the bolts! I'm assuming the metal plate is rattling against the brickwork. (See attached photo)

The rattling is extremely distributing and can be heard throughout the property, more so of an issue during the night whilst we're trying to sleep.

Please can someone on customer service reach out to us to resolve this issue.

Thanks

[Daniel0210]

@hannahroster You may or may not be aware but you’re not talking to Sky Customer Services. This is primarily a customer helps customer forum. Sky won’t contact you as a result of your post on here unless your post is escalated to them. Otherwise you'll need to ring Sky to book an engineer.

If you have Sky Mobile or Sky Talk you can ring for free by dialling 150, otherwise you can contact Sky through this link.
https://www.sky.com/help/home 
(UK) - click on the Need More Help and it will provide a 0333 number.
(ROI) - in the very bottom right corner of the link change the flag to the ROI to obtain the relevant 0818 number.
Stay on the line, don’t hang up if prompted to and if asked reason for call say ‘technical’. Apparently the best times to ring are just after 7am or about 9pm when the lines are sometimes a bit quieter.