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Avatar for Amateurfool
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Message posted on ‎11 Apr 2021 03:34 PM

Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Hi everyone,

Ever since I upgraded to Sky Ultrafast, I've had an annoying problem. Any time I access my WD MyBookLive NAS, the broadband connection drops out, it never happened with the old router. Anyone else experienced this, or have any ideas on how to fix it.

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Message posted on ‎15 Apr 2021 06:57 AM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Posted by a Superuser, not a Sky employee. Find out more

@Amateurfool how close is the NAS to the hub or is it connected by a powerline adapters? There have been issues between G.fast and some Powerline adapters as they use similar frequencies.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Message posted on ‎13 Apr 2021 10:01 AM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Posted by a Superuser, not a Sky employee. Find out more

@Amateurfool 

Can you post your router stats & support log when the issue occurs?

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Message posted on ‎13 Apr 2021 11:32 AM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Screenshot 2021-04-13 112650.png

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Message posted on ‎13 Apr 2021 11:39 AM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Posted by a Superuser, not a Sky employee. Find out more

@Amateurfool 

Hmmm does seem like the WAN is dropping. If you unplug the NAS drive does the connection stay stable for a good amount of time

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Message posted on ‎13 Apr 2021 11:43 AM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Router stats, second attempt.
Screenshot 2021-04-13 112650.png

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Message posted on ‎13 Apr 2021 11:45 AM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

The WAN reconnects within a couple of minutes of the data transfer from the NAS finishing, and is fine until I try to copy something else, when the WAN drops again.

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Message posted on ‎13 Apr 2021 11:58 AM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Posted by a Superuser, not a Sky employee. Find out more

@Amateurfool 

To me then it sounds like one of two issues,

- The router is faulty and crashing out when you start high bandwidth file transfers

- The line is dodgy and is producing errors, when uploading these errors are enough to cause a line drop.

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Message posted on ‎13 Apr 2021 12:03 PM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

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@Amateurfool 

 

You have close to your download speed dispite missing ds2 and ds3 line attenuation.  On the upload side your are missing all 3. Your upload could be a bit higher

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎13 Apr 2021 12:04 PM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

I can test this by copying a large file between two other devices.
I will attempt that now.

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Message posted on ‎13 Apr 2021 12:36 PM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

@jamesn123 
Copying a large file between two wireless devices didn't trigger a drop out.
I will power on my wired desktop once I finish work and test with that, wondering if it's the interaction between wired/wireless where the problem occurs..

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Message posted on ‎13 Apr 2021 12:45 PM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

@cookiemonsteruk thanks for the info, any idea how to get that resolved?

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Message posted on ‎13 Apr 2021 12:52 PM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Posted by a Superuser, not a Sky employee. Find out more

@Amateurfool 

 

Do you have nas on lan or wifi ? Are you on a g.fast connection.  ?  Still can't ignore the fact that on ultrafast your upstream should be 30-50 Mbps

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎13 Apr 2021 01:24 PM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

@cookiemonsteruk NAS is on a LAN connection, and I'm on Sky Ultrafast, upgraded from Superfast about three weeks ago.

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Message posted on ‎13 Apr 2021 01:28 PM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Posted by a Superuser, not a Sky employee. Find out more

@Amateurfool 

 

Not that it makes any difference the fact that your stats are visible indicates g.fast.  can you check your hub is the sr204 variant

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎13 Apr 2021 01:33 PM

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

@cookiemonsteruk 
Screenshot 2021-04-13 133206.png

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