Broadband connection keeps dropping

[ReaperMan101078]

I've been having trouble with my broadband for a couple of days, it's going through periods where it drops every 5/10 minutes (middle light on router goes either solid or flashing amber) and takes a couple of minutes to come back. I've tried running the connection test on the website & all it says is that "Your broadband connection isn't as quick as it could be". Any thoughts on whether it's a line or router problem?

[Highlinder]

When you have run the test, does it give you steps to follow to resolve your connecton issues?

[cookiemonsteruk]

@ReaperMan101078 

You have a raised  noise margin and indication of a line drop what it is your minimum speed guarantee ?

[ReaperMan101078]

Thanks for the replies guys

@Highlinder - it doesn't give me any steps to follow unfortunately, it just says to get in contact for more help. I've done the normal troubleshooting steps though (unplugged & reconnected cables, rebooted router etc.) which haven't really had any effect.

@cookiemonsteruk - I'm not sure tbh, I've tried logging into my Sky account to check but there keeps being an error on the site. 

I think I'll need to call up to get an engineer out.

[Highlinder]

@ReaperMan101078Call Sky to report this issue if the broadband test is not giving you the chance to book the engineer. Just dial 150 and when asked the nature of the call say " Technical ", DO NOT hang up even if asked to do so.