Price Rises

[PandJ2020]

Sky bills monthly in-advance which means initial bills can be higher as noted above.  But if there is an issue then it will be even higher than it should be.

[SKY1992bf]

@EmJ92  Regarding April bill and beyond that'll include the annual price increase which you will be notified of between February 16th and March 25th

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Lisa-P1987]

Update - Spoken to EmJ92, they have been given the contact info for a team to discuss the costs and offers. Thanks 🙂

[Hammo1982]

I've just renegotiated my sky package on the back of the April increases. I've now received another email saying they are going up from June this year too. We've been with sky for 18 years so are you just determined to lose me as a customer? @Lisa-P1987 Please can you explain how I can sign a new agreement to help offset the increases and just to annoy me some more by increasing them again? 

[SKY1992bf]

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@Hammo1982 wrote:

I've just renegotiated my sky package on the back of the April increases. I've now received another email saying they are going up from June this year too. We've been with sky for 18 years so are you just determined to lose me as a customer? @Lisa-P1987 Please can you explain how I can sign a new agreement to help offset the increases and just to annoy me some more by increasing them again? 

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@Hammo1982  as the increase doesn't come into force until 1st April your new agreement doesn't include the increase yet

given you have just signed up to a new agreement you get two months price protection before the increase is applied 

[Betty+Rubble]

My Bill has been £68 a month, nothing flashy , just a standard family package. Last month it was £68 this month it's shot up to £81 !! Why?? Iv contacted sky 3  times over this, automated reply says one of our team will be with you soon, Yet no one has contacted me yet. I am 66 , deaf and rely on subtitles to watch all programmes. I need SKY to step up and contact me and sort this out. 

[Daniel0210]

@Betty+Rubble 
A discounted deal might have ended. You would have been told the date the discounted deal was ending when you originally took it out. If you haven’t already you should compare a previous bill to your latest bill and see where the amounts differ.
If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract. Sky are not obliged to offer you another discount but if you sort something out to your satisfaction make a note of the date it’s ending.
You can either call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave This link https://www.sky.com/help/articles/been-overcharged may also help.

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It may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/ 

[Betty+Rubble]

Hi Daniel, thanks for your reply   I didn't have a discounted deal   Iv not had SKY a year yet, only 9 months,  I have contacted them 3 times and they still haven't responded. That is not good Customer service at all. I'm a pensioner and with the current hike on energy bills , I can't afford to maintain paying out £81 a month, SKY will have to go . 

[Daniel0210]

@Betty+Rubble 

Did you compare your latest bill with an older one to see where the differences are? 

[Mark39]

@Betty+Rubble if you joined Sky 9 months ago, you have a discounted deal. There was a general price rise in April (for UK customers) but even that wouldn't have accounted for the price rise you've seen. Try comparing your bill with a previous one as @Daniel0210 suggested - it will show you what has increased.

In terms of contacting Sky, you need to wait on the line after negotiating the initial automated reply. You'll eventually be put through to an adviser. Sky won't call you back.

[Betty+Rubble]

For some reason I can't see find my account on my phone screen, it's all done on MYSKY App, now when I log in it's showing me how u can have a free movie night in with treats !! I only saw on my bank statement that I'd paid £81 this month and all the months before it was £68. 

[Betty+Rubble]

Daniel0210

jyst seen the reason for price rise. I downloaded Top Gun ( the one 20 years later) I didn't/ couldn't watch it because I rely totally on subtitles as I'm completely deaf. I emailed Sky explained I couldn't watch it and would they refund me back my £13.99, no reply , other than the automated one, Twice more Iv contacted them still no reply , you'd think they'd show a bit of consideration for the elderly, Theg could afford to defund that if only as a one off gesture of good will . Seems I was wrong!! But thank you to you and Mark39 for helping. SKY need more prominent wording to highlife if a DOWNLOAD FILM has SUBTITLES, and not a small little S. which I neglected to see ( on this occasion) 

[caesarome]

Instead of emailing I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

[Betty+Rubble]

Thank you 

clicked on your link , clicked on Live Chat ..... huh UNAVAILABLE!!