Playlist FAQ / Q&A

[Jayboy1990]

@GordonWMcK  What was the program?

[GordonWMcK]

@Jayboy1990 I checked The Chase, I'm a Celebrity and just checked the news (from ITV but on STV channel) ... none could restart on SKY Glass all restart on phone/PC ... just checked my SKY Puck which doesn't work either for STV programs ... it has the same STV Player APP as my SKY Glass TV "4.13.0 (SKY)"

[Jayboy1990]

That's odd the first two programmes you mention should have restarted. 

News cannot be restarted for rights reasons. 

only thing I can suggest is a restart unplug at wall for 1 minute then plug back in see if this works on something other than news. 

m Report back, I can escalate your post to sky for direct contact as you will have tried everything by then. 

speak soon. 

[Jayboy1990]

@GordonWMcK 

I have escalated this post to the Sky community team.

They shall invite you to a personal chat, look out for an email or blue chat bubble in this forum. (You will need to be logged in)

[BIG24FAN]

Most of the problems was sorted with a factory reset and yes I did while having problems go to a pop up shop and it sounds a lot better than ours did but still not like ads ! Our tv sounds better now than did but still not like ads and still lacking bass I think 🤔 but compared with other similar price tvs with no sound bar etc it's ok just would benefit from more bass to add extra wow to the experience ! 

[Cmason76]

@John4042 I added a film on 5Usa to my playlist. It was split by a scheduled 5 minute news program then continued after the news program. Only the first half of the film saved even though the second half was also tagged in the playlist. Can you advise why this is and if Sky are looking to amend this at some point?

[Anonymous]

@Cmason76 this is a known issue and you will find details in this discussion https://helpforum.sky.com/t5/Sky-Glass/Channel-5-movies-with-news-break/td-p/3878354

we can only hope Sky and the linear channel providers can work on a resolution.  

[Sauzee4]

I'm finding more problems with the playlist as I go on. 

I really don't think the limitations were explained properly. 

BT Sports is useless if you don't watch live. 

Sky football is just as bad. If the broadcast is over you have to wait until the next day to watch as live. 

Bake Off New Year Episode has had a DRM error since it was broadcast. 

Added Pottery Throwdown. Can watch every episode except the most recent. 

The Apprentice tonight. No option to restart and not available to view. 

It is seriously limited if you regularly used to record TV to watch a little later. Yes, they said that when you watch back ot would be delivered through the apps. They didn't explain that a lot of content just won't be available to fit most peoples viewing habits.