Phone & plan upgrade keeping same Sky number

[Si+N]

Hi been with Sky mobile a few years & have 2 data contracts. One has just renewed so I upgraded my phone & new data package to keep my number.  Received my phone,  the website told me to put my sim out of my old phone into my new one & the new data plan will transfer to the new mobile on my existing number. This hasn't happened & my old data plan is still in play & I keep getting new messages telling me to activate my sim? 

[GD1]

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@Si+N wrote:

Hi been with Sky mobile a few years & have 2 data contracts. One has just renewed so I upgraded my phone & new data package to keep my number.  Received my phone,  the website told me to put my sim out of my old phone into my new one & the new data plan will transfer to the new mobile on my existing number. This hasn't happened & my old data plan is still in play & I keep getting new messages telling me to activate my sim? 

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So you also ordered a new Sim?   If you intended keeping your old number then you should have upgraded the data plan on your old sim not order anew one.   As you've ordered a new sim for the new data plan this is why you are being asked to activate it.  If you don't need the new sim/number don't activate it.  Instead you need to update the plan on your old sim.

[Si+N]

Thanks for replying, no my contracts run out it was an upgrade for phone & plan on my existing number? I'm going to have to ring them tomm don't think there's an way round it. 

[Si+N]

They haven't sent a new SIM card.

[GD1 · Accepted solution]

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@Si+N wrote:

Thanks for replying, no my contracts run out it was an upgrade for phone & plan on my existing number? I'm going to have to ring them tomm don't think there's an way round it. 

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If you upgraded your data allowance then it may be it won't take effect until the next billing period, it doesn't normally change mid bill.

[caesarome]

If you upgraded the data package then it should start straight away but if you changed it to a smaller one then this will start after your next bill:

https://www.sky.com/help/articles/change-your-mix