5g on OnePlus 8t

[edgie700]

Hi all , I have a OnePlus 8t , I'm not getting 5g even though the 5g add on is enabled , I need to make sure that sky supports 5g on OnePlus 8t models ??? 

[caesarome]

If you phone is a 5G model then it will be supported but 5G network coverage throughout the country is not complete so re you in an area where there is ample coverage ?

Edit - See post below by @63johnw .

[63johnw]

Hi @edgie700  its not included on the supported devices list. 

https://www.sky.com/help/articles/sky-mobile-5g

[edgie700]

Isn't that the list of phones they sell ? 

[63johnw]

Yes it is  @edgie700  But according to the sky staff member in this thread it's also the list of supported devices. I am guessing it's the bit about the latest sky software that causes the issue. If phone not supplied by sky, getting the firmware is the issue. 

https://helpforum.sky.com/t5/Sky-Mobile/Cannot-get-5G-on-Phones/td-p/3830005